Aircall experienced a major incident on October 13, 2026 affecting Inbound Calls and Aircall Workspace (Desktop) and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 03:38 PM UTC
We are currently investigating a spike in errors that may cause different sporadic issues.
- investigating Oct 13, 2026, 03:50 PM UTC
We are continuing to investigate this issue.
- identified Oct 13, 2026, 03:50 PM UTC
The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
- monitoring Oct 13, 2026, 03:53 PM UTC
We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
- resolved Oct 13, 2026, 04:19 PM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.