Aircall experienced a major incident on October 12, 2026 affecting Inbound Calls and Outbound Calls, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound CallsOutbound Calls
Update timeline
- investigating Oct 12, 2026, 09:29 AM UTC
We are currently investigating reports of customers not being able to receive or make calls.
- identified Oct 12, 2026, 09:44 AM UTC
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
- monitoring Oct 12, 2026, 10:05 AM UTC
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
- resolved Oct 12, 2026, 10:17 AM UTC
The issue has now been resolved.