Aircall incident

Errors saving E911 emergency location for some customers

Aircall experienced a minor incident on July 15, 2026 affecting Numbers Management (Purchase, Porting, Compliance), lasting 20m. The incident has been resolved; the full update timeline is below.

Started: Jul 15, 2026, 03:43 PM UTC
Resolved: Jul 15, 2026, 04:03 PM UTC
Duration: 20m
Detected by Pingoru: Jul 15, 2026, 03:43 PM UTC

Affected components

Numbers Management (Purchase, Porting, Compliance)

Update timeline

identified Jul 15, 2026, 03:43 PM UTC

Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.
resolved Jul 15, 2026, 04:03 PM UTC

Our partner carrier has fully resolved the issue and service is back to normal at this time