Aircall incident

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Minor Resolved View vendor source →

Aircall experienced a minor incident on October 5, 2026 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 11:59 AM UTC
Resolved
Oct 05, 2026, 01:00 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 05, 2026, 11:59 AM UTC

Affected components

Inbound CallsOutbound CallsInbound Messaging (SMS/MMS)Outbound Messaging (SMS/MMS)eSIM

Update timeline

  1. investigating Oct 05, 2026, 11:59 AM UTC

    We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

  2. identified Oct 05, 2026, 12:01 PM UTC

    We are working with our carrier that identified the issue and is taking remedial actions.

  3. identified Oct 05, 2026, 12:18 PM UTC

    We are observing recovery with the voice service.

  4. monitoring Oct 05, 2026, 12:22 PM UTC

    We are observing recovery for messaging too.

  5. resolved Oct 05, 2026, 01:00 PM UTC

    This incident has been resolved.