Aircall experienced a minor incident on August 5, 2026 affecting AI Voice Agent (AIVA) — Inbound and AI Voice Agent (AIVA) — Outbound and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
AI Voice Agent (AIVA) — InboundAI Voice Agent (AIVA) — OutboundAI Messaging Agent
Update timeline
- investigating Aug 05, 2026, 04:48 PM UTC
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
- monitoring Aug 05, 2026, 04:59 PM UTC
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
- resolved Aug 05, 2026, 05:16 PM UTC
This is confirmed fully resolved