Aircall experienced a minor incident on June 10, 2026 affecting Inbound Messaging (SMS/MMS) and Outbound Messaging (SMS/MMS), lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 06:52 AM UTC
We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
- investigating Jun 10, 2026, 06:58 AM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2026, 08:13 AM UTC
We are continuing to investigate the issue. Further updates to follow as we learn more.
- investigating Jun 10, 2026, 09:14 AM UTC
We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers.
- identified Jun 10, 2026, 10:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2026, 10:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 11:05 AM UTC
Messages are being processed normally now.