Aircall incident

French eSIM numbers unreachable

Major Resolved View vendor source →

Aircall experienced a major incident on August 11, 2026 affecting eSIM, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 10:05 AM UTC
Resolved
Aug 11, 2026, 12:30 PM UTC
Duration
2h 25m
Detected by Pingoru
Aug 11, 2026, 10:05 AM UTC

Affected components

eSIM

Update timeline

  1. investigating Aug 11, 2026, 10:05 AM UTC

    We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.

  2. monitoring Aug 11, 2026, 11:50 AM UTC

    A fix was implemented by our Partner. We are currently monitoring the results.

  3. resolved Aug 11, 2026, 12:30 PM UTC

    We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.