Aircall experienced a minor incident on August 11, 2026 affecting Inbound Calls and Outbound Calls, lasting 19h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 12:08 PM UTC
We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.
- identified Aug 11, 2026, 12:28 PM UTC
The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.
- identified Aug 11, 2026, 02:06 PM UTC
We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.
- monitoring Aug 11, 2026, 02:06 PM UTC
There has been an improvement with outbound calls. We continue monitoring.
- resolved Aug 12, 2026, 07:15 AM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.