Aircall incident

Users Stuck in Calls

Minor Resolved View vendor source →

Aircall experienced a minor incident on July 13, 2026 affecting Aircall Workspace (Desktop) and Aircall Mobile App (iOS) and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 01:20 PM UTC
Resolved
Jul 13, 2026, 02:52 PM UTC
Duration
1h 31m
Detected by Pingoru
Jul 13, 2026, 01:20 PM UTC

Affected components

Aircall Workspace (Desktop)Aircall Mobile App (iOS)Aircall Mobile App (Android)Aircall Workspace (Web)

Update timeline

  1. investigating Jul 13, 2026, 01:20 PM UTC

    We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

  2. identified Jul 13, 2026, 01:32 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Jul 13, 2026, 02:26 PM UTC

    Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.

  4. resolved Jul 13, 2026, 02:52 PM UTC

    We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.