Aircall experienced a minor incident on August 26, 2026 affecting Aircall Workspace (Desktop) and Aircall Workspace (Web), lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Aircall Workspace (Desktop)Aircall Workspace (Web)
Update timeline
- investigating Aug 26, 2026, 06:30 PM UTC
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
- identified Aug 26, 2026, 06:40 PM UTC
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
- monitoring Aug 26, 2026, 07:15 PM UTC
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
- resolved Aug 26, 2026, 07:38 PM UTC
The root cause of the issue has been found and resolved.