Aircall incident

Outbound calls from mobile Spanish numbers reaching an audio message.

Minor Resolved View vendor source →

Aircall experienced a minor incident on October 1, 2026 affecting Outbound Calls, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 04:02 PM UTC
Resolved
Oct 01, 2026, 04:37 PM UTC
Duration
35m
Detected by Pingoru
Oct 01, 2026, 04:02 PM UTC

Affected components

Outbound Calls

Update timeline

  1. investigating Oct 01, 2026, 04:02 PM UTC

    We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

  2. identified Oct 01, 2026, 04:15 PM UTC

    The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

  3. monitoring Oct 01, 2026, 04:29 PM UTC

    We have mitigated the impact by changing the carrier route. We continue monitoring.

  4. resolved Oct 01, 2026, 04:37 PM UTC

    We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.