Aircall experienced a minor incident on July 2, 2026 affecting Inbound Calls, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 09:27 AM UTC
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
- identified Jul 02, 2026, 01:05 PM UTC
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
- identified Jul 02, 2026, 01:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 02, 2026, 03:38 PM UTC
This incident has been resolved.