Resolved after 44 minutes, affecting Conversation Center, on June 4, 2026.
The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.
Affected components
Conversation Center
Update timeline
- investigating Jun 04, 2026, 07:04 AM UTC
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
- monitoring Jun 04, 2026, 07:22 AM UTC
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
- resolved Jun 04, 2026, 07:49 AM UTC
The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.
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