Aircall Outage History

Aircall is up right now

Aircall had 41 outages in the last 2 years totaling 68h 53m of downtime — averaging 1.7 incidents per month.

There were 41 Aircall outages since June 3, 2025 totaling 68h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aircall.io

Minor September 24, 2025

Aircall app temporarily unavailable

Detected by Pingoru
Sep 24, 2025, 10:17 AM UTC
Resolved
Sep 24, 2025, 01:46 PM UTC
Duration
3h 28m
Affected: Aircall Workspace (Desktop)LoginAircall Desktop App (Legacy)Aircall Support Portal (Help Center)Aircall Mobile App (iOS)Keypad & Call Controls
Timeline · 8 updates
  1. investigating Sep 24, 2025, 10:17 AM UTC

    We are currently investigating an issue where the Aircall app is displaying a banner that some services may be temporarily unavailabler.

  2. investigating Sep 24, 2025, 10:23 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2025, 10:24 AM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 24, 2025, 10:26 AM UTC

    Symptoms are users not able to login to their apps and dashboard, placing or receiving calls.

  5. identified Sep 24, 2025, 11:57 AM UTC

    We continue to investigate this issue together with our infrastructure provider. The issue seems to be identified as their network performance. We will provide further updates as soon as progress is made.

  6. identified Sep 24, 2025, 12:17 PM UTC

    We have been able to identify the current symptoms as related to network connectivity (latency when logging in, some call controls sporadically unavailable, and a frequent connectivity banner warning in the Aircall Desktop App). Support Portal login performance may also be impacted. Our provider identified that symptoms may be circumscribed to a subset of users in the EMEA region. Our team is actively working with the provider and will provide an update as soon as more information is available.

  7. monitoring Sep 24, 2025, 12:32 PM UTC

    The network latency we're observing is back to normal values, and we are receiving positive feedback from previously impacted users. We are now monitoring system performance to ensure stability. We are also in direct contact with our provider in order to ensure the full root cause mitigation.

  8. resolved Sep 24, 2025, 01:46 PM UTC

    System performance has remained stable during monitoring. We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our provider to restore normal functionality. If you continue to experience any related issues, please don’t hesitate to reach out to our Support team for further assistance.

Read the full incident report →

Minor September 18, 2025

Users Stuck in Calls, Cannot Place Outbound Calls

Detected by Pingoru
Sep 18, 2025, 04:12 PM UTC
Resolved
Sep 18, 2025, 04:36 PM UTC
Duration
24m
Affected: Aircall Workspace (Desktop)Aircall Desktop App (Legacy)Aircall Mobile App (iOS)Agent Status
Timeline · 3 updates
  1. investigating Sep 18, 2025, 04:12 PM UTC

    We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

  2. monitoring Sep 18, 2025, 04:23 PM UTC

    We have identified the cause of an issue where some Aircall users became stuck in an active call and are unable to make new calls. We are now monitoring system performance to ensure stability and will provide an update once the situation is fully resolved.

  3. resolved Sep 18, 2025, 04:36 PM UTC

    This issue, where some Aircall users were getting stuck in active calls and unable to make new calls, has been fully resolved. System performance has remained stable during monitoring. If you continue to experience any related issues, please don’t hesitate to reach out to our Support team for further assistance.

Read the full incident report →

Minor September 3, 2025

Login issues for SSO customers

Detected by Pingoru
Sep 03, 2025, 06:00 PM UTC
Resolved
Sep 03, 2025, 07:05 PM UTC
Duration
1h 4m
Affected: Aircall Desktop App (Legacy)
Timeline · 3 updates
  1. investigating Sep 03, 2025, 06:00 PM UTC

    We are currently investigating issues with Login on Aircall App (Legacy) for customers with SSO enabled.

  2. identified Sep 03, 2025, 06:23 PM UTC

    The issue has been identified, and we're actively working on a fix.

  3. resolved Sep 03, 2025, 07:05 PM UTC

    We can confirm that this situation has been fully resolved. Impacted users may need to reload the App or clear the cache before retrying login. We appreciate your patience and understanding while we worked to restore normal functionality.

Read the full incident report →

Major September 2, 2025

Analytics not displaying data

Detected by Pingoru
Sep 02, 2025, 02:08 PM UTC
Resolved
Sep 02, 2025, 05:50 PM UTC
Duration
3h 41m
Affected: Analytics
Timeline · 4 updates
  1. investigating Sep 02, 2025, 02:08 PM UTC

    We are currently investigating reports of Analytics not displaying data. We will be providing feedback as soon as progress is made.

  2. identified Sep 02, 2025, 02:14 PM UTC

    The issue has been identified and we are exploring a fix implementation.

  3. identified Sep 02, 2025, 03:28 PM UTC

    We are continuing to work on a potential fix with our provider for this issue. We will update this incident as soon as more information becomes available

  4. resolved Sep 02, 2025, 05:50 PM UTC

    We have received positive feedback from our provider, and Analytics Dashboards are now loading correctly. We appreciate your patience and understanding while we worked to restore normal functionality.

Read the full incident report →

Minor August 18, 2025

Analytics Dashboard, Live Monitoring Loading Delays

Detected by Pingoru
Aug 18, 2025, 01:35 PM UTC
Resolved
Aug 18, 2025, 08:19 PM UTC
Duration
6h 44m
Affected: AnalyticsLive Monitoring
Timeline · 4 updates
  1. identified Aug 18, 2025, 01:35 PM UTC

    We are investigating an issue causing the Analytics section of the Aircall Dashboard to load slowly. Our team has identified the root cause and is working on a fix.

  2. identified Aug 18, 2025, 02:08 PM UTC

    We continue to investigate performance issues affecting the Analytics section and Live Monitoring+ in the Aircall Dashboard. Users may experience slow loading or delays. Our team has identified the root causes and is working on implementing fixes.

  3. monitoring Aug 18, 2025, 07:35 PM UTC

    A fix has been implemented for the issues impacting the Analytics section and Live Monitoring+ in the Aircall Dashboard. We are monitoring performance to ensure the services are fully stabilized.

  4. resolved Aug 18, 2025, 08:19 PM UTC

    The Analytics section and Live Monitoring+ in the Aircall Dashboard are now loading as expected. We appreciate your patience while we worked to restore normal performance.

Read the full incident report →

Minor August 14, 2025

Logout action not updating Agent's status

Detected by Pingoru
Aug 14, 2025, 09:10 AM UTC
Resolved
Aug 14, 2025, 12:23 PM UTC
Duration
3h 13m
Affected: Agent Status
Timeline · 4 updates
  1. investigating Aug 14, 2025, 09:10 AM UTC

    We are currently investigating reports of Users' status not updating to Offline after a logout action. Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.

  2. identified Aug 14, 2025, 09:15 AM UTC

    The issue has been identified and we're actively working on a fix.

  3. monitoring Aug 14, 2025, 11:59 AM UTC

    A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.

  4. resolved Aug 14, 2025, 12:23 PM UTC

    The issue affecting the update of status upon Logout has been fully resolved. Thank you for your patience and understanding while we worked to restore full functionality.

Read the full incident report →

Notice August 11, 2025

Sign-in Redirect Issue on Aircall Workspace Desktop v1.8.1 (Windows)

Detected by Pingoru
Aug 11, 2025, 09:35 PM UTC
Resolved
Aug 12, 2025, 06:44 PM UTC
Duration
21h 9m
Affected: Aircall Workspace (Desktop)LoginMulti-factor Authentication (MFA)
Timeline · 2 updates
  1. monitoring Aug 11, 2025, 09:35 PM UTC

    A fix has been implemented for an issue experienced by Windows-based Aircall Workspace Desktop v1.8.1 users, who are unable to complete the sign-in process. After entering their username and password and selecting Open Desktop App, the application does not launch as expected. To ensure the fix takes effect, please clear your web browser’s cache and cookies, and also clear the application data for Aircall Workspace. To do this, right-click the Aircall Workspace icon in the Windows taskbar, select Debug Tools, and then choose Clear Application Data. We are closely monitoring the results and will provide additional updates as they become available.

  2. resolved Aug 12, 2025, 06:44 PM UTC

    The issue affecting Windows-based Aircall Workspace Desktop v1.8.1 users, where the application would not launch after sign-in, has been fully resolved. If you continue to experience this issue, please clear your web browser’s cache and cookies, and also clear the application data for Aircall Workspace by right-clicking the Aircall Workspace icon in the Windows taskbar, selecting Debug Tools, and then choosing Clear Application Data. We have been closely monitoring performance since implementing the fix and have not observed any further occurrences. Thank you for your patience while we worked to restore normal functionality.

Read the full incident report →

Minor August 11, 2025

Dashboard Errors in Team View and Smartflow Editing

Detected by Pingoru
Aug 11, 2025, 03:32 PM UTC
Resolved
Aug 11, 2025, 03:53 PM UTC
Duration
21m
Affected: Users & TeamsCall Settings & Smartflow Editor
Timeline · 4 updates
  1. investigating Aug 11, 2025, 03:32 PM UTC

    We are currently investigating an issue where some users are experiencing a “Something Went Wrong” error when navigating to the Users & Teams section in the Aircall Dashboard and selecting a specific team, which may prevent affected users from viewing or managing team details. Our Engineering team is currently investigating the root cause and working to restore normal functionality as soon as possible.

  2. identified Aug 11, 2025, 03:42 PM UTC

    We have identified the root cause of two related issues in the Aircall Dashboard: 1. Team View: “Something Went Wrong” error when selecting a team in Users & Teams. 2. Smartflow: When editing a “Ring-To” component, it appears as blank. Our Engineering team is working to restore normal functionality and we will share an update as soon as more information is available.

  3. monitoring Aug 11, 2025, 03:46 PM UTC

    A fix has been implemented for the errors when selecting a team in Users & Teams and when editing a Smartflow “Ring-To” component have been addressed. We are monitoring the Dashboard to ensure these features continue to perform as expected.

  4. resolved Aug 11, 2025, 03:53 PM UTC

    The errors affecting the Users & Teams section when selecting a team, and the Smartflow “Ring-To” component, have been resolved. Both features are now operating normally. If you continue to experience any further issues, please reach out to our Support team.

Read the full incident report →

Minor August 11, 2025

Aircall App Freezing

Detected by Pingoru
Aug 11, 2025, 08:49 AM UTC
Resolved
Aug 11, 2025, 09:33 AM UTC
Duration
43m
Affected: Aircall Workspace (Desktop)Aircall Desktop App (Legacy)
Timeline · 4 updates
  1. investigating Aug 11, 2025, 08:49 AM UTC

    We are currently investigating an issue with the Aircall App freezing and not updating. Our team is actively working to identify the root cause and will share updates as soon as more information becomes available. We appreciate your patience and understanding.

  2. monitoring Aug 11, 2025, 08:52 AM UTC

    A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm full resolution.

  3. monitoring Aug 11, 2025, 09:05 AM UTC

    We are continuing to monitor the system recovery. We recommend that impacted users reload the app (Ctrl+R on Windows and Command+R on macOS) to ensure the fix takes effect.

  4. resolved Aug 11, 2025, 09:33 AM UTC

    The issue affecting the update of Apps has been fully resolved. Call status and Call controls are now correctly displayed. Some users might have needed to reload the App. Thank you for your patience and understanding while we worked to restore full functionality.

Read the full incident report →

Minor July 28, 2025

Something Went Wrong Errors

Detected by Pingoru
Jul 28, 2025, 01:41 PM UTC
Resolved
Jul 28, 2025, 07:20 PM UTC
Duration
5h 38m
Affected: Aircall Workspace (Desktop)Aircall Desktop App (Legacy)
Timeline · 5 updates
  1. investigating Jul 28, 2025, 01:41 PM UTC

    We are currently investigating "Something went wrong" errors impacting Aircall App. We will provide further feedback.

  2. identified Jul 28, 2025, 01:50 PM UTC

    We have identified the issue, and we are working on a fix. We will be providing an update as soon as further developments are made.

  3. identified Jul 28, 2025, 02:14 PM UTC

    The 'something went wrong' error has been mitigated, but we continue to observe impact on Users accessing/searching for Contacts. We will be providing an update as soon as further developments are made.

  4. monitoring Jul 28, 2025, 03:16 PM UTC

    The issue should be mitigated. If users continue to experience this issue, please refresh the Aircall App to ensure the fix takes effect.

  5. resolved Jul 28, 2025, 07:20 PM UTC

    We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked to restore normal functionality.

Read the full incident report →

Minor June 16, 2025

Delays in updating Analytics

Detected by Pingoru
Jun 16, 2025, 07:25 PM UTC
Resolved
Jun 17, 2025, 07:06 AM UTC
Duration
11h 41m
Affected: Analytics
Timeline · 3 updates
  1. investigating Jun 16, 2025, 07:25 PM UTC

    We are currently investigating delays in the recent historical data becoming available in Analytics.

  2. monitoring Jun 17, 2025, 12:56 AM UTC

    A fix has been implemented and we are monitoring results. The new Analytics data will process normally, while we are working on back-filling the old data.

  3. resolved Jun 17, 2025, 07:06 AM UTC

    All missing data has been back filled. The incident has been resolved.

Read the full incident report →

Minor June 16, 2025

Interrupted audio on a subset of french numbers for inbound calls

Detected by Pingoru
Jun 16, 2025, 08:56 AM UTC
Resolved
Jun 16, 2025, 09:57 AM UTC
Duration
1h 1m
Affected: Inbound CallsOutbound Calls
Timeline · 7 updates
  1. investigating Jun 16, 2025, 08:56 AM UTC

    We are currently investigating an issue impacting interrupted audio on both inbound and outbound calls in a subset of French numbers

  2. investigating Jun 16, 2025, 09:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2025, 09:15 AM UTC

    We applied a change for outbound calls and are monitoring the situation.

  4. investigating Jun 16, 2025, 09:40 AM UTC

    We are continuing to investigate this issue.

  5. identified Jun 16, 2025, 09:44 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Jun 16, 2025, 09:52 AM UTC

    A change has been implemented by our carrier partner and we are monitoring the situation.

  7. resolved Jun 16, 2025, 09:57 AM UTC

    This incident has been resolved

Read the full incident report →

Minor June 10, 2025

Issues with the Pipedrive integration

Detected by Pingoru
Jun 10, 2025, 09:13 AM UTC
Resolved
Jun 10, 2025, 02:35 PM UTC
Duration
5h 22m
Affected: Other Integrations
Timeline · 4 updates
  1. identified Jun 10, 2025, 09:13 AM UTC

    We are currently investigating an issue where the Pipedrive integration is not functional due to an ongoing incident on Pipedrive's end. We will share further updates as soon as possible.

  2. identified Jun 10, 2025, 11:52 AM UTC

    We are closely monitoring the ongoing investigation and the status with Pipedrive.

  3. monitoring Jun 10, 2025, 12:35 PM UTC

    We are observing improvement and are now monitoring the situation.

  4. resolved Jun 10, 2025, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

One way audio issue on outbound calls in a subset of UK numbers

Detected by Pingoru
Jun 10, 2025, 08:16 AM UTC
Resolved
Jun 10, 2025, 10:18 AM UTC
Duration
2h 1m
Affected: Outbound Calls
Timeline · 3 updates
  1. investigating Jun 10, 2025, 08:16 AM UTC

    We are currently investigating an issue impacting outbound calls in a subset of UK numbers

  2. monitoring Jun 10, 2025, 08:56 AM UTC

    A change has been implemented by our routing team and we are monitoring the situation.

  3. resolved Jun 10, 2025, 10:18 AM UTC

    This incident has been resolved

Read the full incident report →

Minor June 4, 2025

Delay in Messages Being Received, Outbound Messages Not Shown as Sent or Delivered

Detected by Pingoru
Jun 04, 2025, 04:26 PM UTC
Resolved
Jun 04, 2025, 06:25 PM UTC
Duration
1h 59m
Affected: Aircall Workspace (Desktop)Aircall Mobile App (iOS)
Timeline · 5 updates
  1. investigating Jun 04, 2025, 04:26 PM UTC

    We are currently investigating an issue affecting messaging in the Aircall Workspace desktop and mobile apps. Inbound messages are delayed, and outbound messages are not appearing as sent or delivered within the apps, even though they are successfully reaching recipients. Our team is actively working to identify the root cause and will share updates as soon as more information becomes available. We appreciate your patience and understanding.

  2. identified Jun 04, 2025, 04:35 PM UTC

    We have identified the cause of the issue affecting message visibility in the Aircall Workspace desktop and mobile apps. While outbound messages are being successfully delivered, they are not appearing as sent or delivered in the app. Inbound messages may also be delayed in displaying. Our engineering team is working on a fix to restore accurate message status updates within the apps. We will provide further updates as progress is made.

  3. monitoring Jun 04, 2025, 04:46 PM UTC

    A fix has been implemented for the issue affecting message visibility in the Aircall Workspace desktop and mobile apps. Outbound messages should now appear as sent and delivered, and inbound message delays should be resolved. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm full resolution.

  4. monitoring Jun 04, 2025, 05:52 PM UTC

    Our monitoring processes are still observing latency. We continue to pursue a permanent fix and we will provide an update as soon as possible.

  5. resolved Jun 04, 2025, 06:25 PM UTC

    The issue affecting message visibility in the Aircall Workspace desktop and mobile apps has been fully resolved. Outbound messages are now correctly displayed as sent and delivered, and inbound messages are appearing without delay. Thank you for your patience and understanding while we worked to restore full functionality.

Read the full incident report →

Minor June 3, 2025

SMS Delivery Issues - France

Detected by Pingoru
Jun 03, 2025, 04:22 PM UTC
Resolved
Jun 03, 2025, 04:40 PM UTC
Duration
17m
Affected: Inbound Messaging (SMS/MMS)Outbound Messaging (SMS/MMS)
Timeline · 3 updates
  1. investigating Jun 03, 2025, 04:22 PM UTC

    We are currently investigating reports of undelivered SMS when using French numbers.

  2. monitoring Jun 03, 2025, 04:37 PM UTC

    We are observing successful messages, and we will continue monitoring the system until full resolution is confirmed.

  3. resolved Jun 03, 2025, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →