Aircall incident

Delay logging call/activity events to integrations

Minor Resolved View vendor source →

Aircall experienced a minor incident on July 20, 2026 affecting Hubspot Integration and Zendesk Integration and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 02:27 PM UTC
Resolved
Jul 20, 2026, 04:25 PM UTC
Duration
1h 58m
Detected by Pingoru
Jul 20, 2026, 02:27 PM UTC

Affected components

Hubspot IntegrationZendesk IntegrationOther Integrations

Update timeline

  1. investigating Jul 20, 2026, 02:27 PM UTC

    We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.

  2. identified Jul 20, 2026, 02:47 PM UTC

    We're actively working on improving the call logging delays

  3. monitoring Jul 20, 2026, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 04:25 PM UTC

    This incident has been resolved.