Aircall incident

Outbound audio degradation for some SG customers

Major Resolved View vendor source →

Aircall experienced a major incident on September 8, 2026 affecting Inbound Calls and Outbound Calls, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 05:50 AM UTC
Resolved
Sep 08, 2026, 08:51 AM UTC
Duration
3h
Detected by Pingoru
Sep 08, 2026, 05:50 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Sep 08, 2026, 05:50 AM UTC

    We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

  2. investigating Sep 08, 2026, 05:54 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 08, 2026, 08:05 AM UTC

    The issue has been identified, and we're evaluating a fix

  4. monitoring Sep 08, 2026, 08:11 AM UTC

    A routing change has been implemented and we are monitoring the results.

  5. resolved Sep 08, 2026, 08:51 AM UTC

    We have confirmation that this has been resolved