Aircall experienced a minor incident on July 28, 2025 affecting Aircall Workspace (Desktop) and Aircall Desktop App (Legacy), lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 01:41 PM UTC
We are currently investigating "Something went wrong" errors impacting Aircall App. We will provide further feedback.
- identified Jul 28, 2025, 01:50 PM UTC
We have identified the issue, and we are working on a fix. We will be providing an update as soon as further developments are made.
- identified Jul 28, 2025, 02:14 PM UTC
The 'something went wrong' error has been mitigated, but we continue to observe impact on Users accessing/searching for Contacts. We will be providing an update as soon as further developments are made.
- monitoring Jul 28, 2025, 03:16 PM UTC
The issue should be mitigated. If users continue to experience this issue, please refresh the Aircall App to ensure the fix takes effect.
- resolved Jul 28, 2025, 07:20 PM UTC
We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked to restore normal functionality.