Aircall experienced a minor incident on October 17, 2026 affecting Aircall Workspace (Desktop) and Aircall Mobile App (iOS) and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2026, 04:23 PM UTC
We are currently investigating a subset of users with connectivity issues.
- identified Oct 17, 2026, 04:48 PM UTC
The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.
- monitoring Oct 17, 2026, 05:52 PM UTC
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
- resolved Oct 17, 2026, 05:57 PM UTC
We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.