Aircall experienced a minor incident on August 11, 2025 affecting Aircall Workspace (Desktop) and Aircall Desktop App (Legacy), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 08:49 AM UTC
We are currently investigating an issue with the Aircall App freezing and not updating. Our team is actively working to identify the root cause and will share updates as soon as more information becomes available. We appreciate your patience and understanding.
- monitoring Aug 11, 2025, 08:52 AM UTC
A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm full resolution.
- monitoring Aug 11, 2025, 09:05 AM UTC
We are continuing to monitor the system recovery. We recommend that impacted users reload the app (Ctrl+R on Windows and Command+R on macOS) to ensure the fix takes effect.
- resolved Aug 11, 2025, 09:33 AM UTC
The issue affecting the update of Apps has been fully resolved. Call status and Call controls are now correctly displayed. Some users might have needed to reload the App. Thank you for your patience and understanding while we worked to restore full functionality.