Aircall experienced a minor incident on August 14, 2025 affecting Agent Status, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 09:10 AM UTC
We are currently investigating reports of Users' status not updating to Offline after a logout action. Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.
- identified Aug 14, 2025, 09:15 AM UTC
The issue has been identified and we're actively working on a fix.
- monitoring Aug 14, 2025, 11:59 AM UTC
A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.
- resolved Aug 14, 2025, 12:23 PM UTC
The issue affecting the update of status upon Logout has been fully resolved. Thank you for your patience and understanding while we worked to restore full functionality.