Aircall experienced a major incident on September 2, 2025 affecting Analytics, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics
Update timeline
- investigating Sep 02, 2025, 02:08 PM UTC
We are currently investigating reports of Analytics not displaying data. We will be providing feedback as soon as progress is made.
- identified Sep 02, 2025, 02:14 PM UTC
The issue has been identified and we are exploring a fix implementation.
- identified Sep 02, 2025, 03:28 PM UTC
We are continuing to work on a potential fix with our provider for this issue. We will update this incident as soon as more information becomes available
- resolved Sep 02, 2025, 05:50 PM UTC
We have received positive feedback from our provider, and Analytics Dashboards are now loading correctly. We appreciate your patience and understanding while we worked to restore normal functionality.