Aircall experienced a minor incident on September 3, 2025 affecting Aircall Desktop App (Legacy), lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Aircall Desktop App (Legacy)
Update timeline
- investigating Sep 03, 2025, 06:00 PM UTC
We are currently investigating issues with Login on Aircall App (Legacy) for customers with SSO enabled.
- identified Sep 03, 2025, 06:23 PM UTC
The issue has been identified, and we're actively working on a fix.
- resolved Sep 03, 2025, 07:05 PM UTC
We can confirm that this situation has been fully resolved. Impacted users may need to reload the App or clear the cache before retrying login. We appreciate your patience and understanding while we worked to restore normal functionality.