Aircall incident

Users Stuck in Calls, Cannot Place Outbound Calls

Minor Resolved View vendor source →

Aircall experienced a minor incident on September 18, 2025 affecting Aircall Workspace (Desktop) and Aircall Desktop App (Legacy) and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 04:12 PM UTC
Resolved
Sep 18, 2025, 04:36 PM UTC
Duration
24m
Detected by Pingoru
Sep 18, 2025, 04:12 PM UTC

Affected components

Aircall Workspace (Desktop)Aircall Desktop App (Legacy)Aircall Mobile App (iOS)Agent Status

Update timeline

  1. investigating Sep 18, 2025, 04:12 PM UTC

    We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

  2. monitoring Sep 18, 2025, 04:23 PM UTC

    We have identified the cause of an issue where some Aircall users became stuck in an active call and are unable to make new calls. We are now monitoring system performance to ensure stability and will provide an update once the situation is fully resolved.

  3. resolved Sep 18, 2025, 04:36 PM UTC

    This issue, where some Aircall users were getting stuck in active calls and unable to make new calls, has been fully resolved. System performance has remained stable during monitoring. If you continue to experience any related issues, please don’t hesitate to reach out to our Support team for further assistance.