Aircall experienced a minor incident on September 29, 2025 affecting People (Contacts), lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
People (Contacts)
Update timeline
- investigating Sep 29, 2025, 09:19 AM UTC
We are investigating an issue where the contacts component is throwing a "Something went wrong" error
- monitoring Sep 29, 2025, 09:29 AM UTC
A fix has been implemented, and we are observing recovery with contact search operations.
- resolved Sep 29, 2025, 09:43 AM UTC
We have applied a fix and are observing a great recovery of our contacts component performance. Past queries are being processed normally now.