Aircall Outage History
Aircall is up right nowPingoru has recorded 53 incidents for Aircall: 49 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 219 of 720 (30%) |
| May 2026 | 5 | 122 of 744 (16%) |
| June 2026 | 3 | 14 of 720 (2%) |
| July 2026 | 9 | 16 of 744 (2%) |
| August 2026 | 5 | 33 of 744 (4%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 8 | 34 of 516 (7%) |
Incidents, newest first
Minor October 17, 2026 Users with connectivity issues 1h 34m Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension and 1 more
Started Oct 17, 2026, 04:23 PM UTC· resolved Oct 17, 2026, 05:57 PM UTC
- investigating Oct 17, 2026, 04:23 PM UTC
We are currently investigating a subset of users with connectivity issues.
- identified Oct 17, 2026, 04:48 PM UTC
The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.
- monitoring Oct 17, 2026, 05:52 PM UTC
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
- resolved Oct 17, 2026, 05:57 PM UTC
We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Major October 13, 2026 Increased Error Rate 40m Inbound Calls, Aircall Workspace (Desktop), Conversation Center, Outbound Calls and 3 more
Started Oct 13, 2026, 03:38 PM UTC· resolved Oct 13, 2026, 04:19 PM UTC
- investigating Oct 13, 2026, 03:38 PM UTC
We are currently investigating a spike in errors that may cause different sporadic issues.
- investigating Oct 13, 2026, 03:50 PM UTC
We are continuing to investigate this issue.
- identified Oct 13, 2026, 03:50 PM UTC
The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
- monitoring Oct 13, 2026, 03:53 PM UTC
We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
- resolved Oct 13, 2026, 04:19 PM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.
Major October 12, 2026 Calling Issues 48m Inbound Calls, Outbound Calls
Started Oct 12, 2026, 09:29 AM UTC· resolved Oct 12, 2026, 10:17 AM UTC
- investigating Oct 12, 2026, 09:29 AM UTC
We are currently investigating reports of customers not being able to receive or make calls.
- identified Oct 12, 2026, 09:44 AM UTC
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
- monitoring Oct 12, 2026, 10:05 AM UTC
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
- resolved Oct 12, 2026, 10:17 AM UTC
The issue has now been resolved.
Minor October 7, 2026 Partner Integrations Not Receiving Call Events 1d 3h Other Integrations
Started Oct 07, 2026, 01:20 AM UTC· resolved Oct 08, 2026, 04:58 AM UTC
- investigating Oct 07, 2026, 01:20 AM UTC
We are currently investigating an issue affecting the following Aircall partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy What's impacted: Call events from Aircall are not being delivered to these integrations New installs and OAuth flows through these integrations may also be failing Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
- investigating Oct 07, 2026, 03:53 AM UTC
We continue to investigate the disruption affecting the following partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
- identified Oct 07, 2026, 08:02 AM UTC
The issue originates with the infrastructure that hosts these integrations. We are working with our integration partner to restore it
- identified Oct 07, 2026, 01:40 PM UTC
Our integration partner is working with their infrastructure provider to restore these services.
- monitoring Oct 07, 2026, 10:14 PM UTC
Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
- resolved Oct 08, 2026, 04:58 AM UTC
The disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations. We apologise for the disruption and are conducting a post-mortem to prevent recurrence.
Minor October 5, 2026 Intermittent calls and SMS failures on a subset of French and Spanish numbers 1h 1m Inbound Calls, Outbound Calls, Inbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS) and 1 more
Started Oct 05, 2026, 11:59 AM UTC· resolved Oct 05, 2026, 01:00 PM UTC
- investigating Oct 05, 2026, 11:59 AM UTC
We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.
- identified Oct 05, 2026, 12:01 PM UTC
We are working with our carrier that identified the issue and is taking remedial actions.
- identified Oct 05, 2026, 12:18 PM UTC
We are observing recovery with the voice service.
- monitoring Oct 05, 2026, 12:22 PM UTC
We are observing recovery for messaging too.
- resolved Oct 05, 2026, 01:00 PM UTC
This incident has been resolved.
Minor October 1, 2026 Outbound calls from mobile Spanish numbers reaching an audio message. 35m Outbound Calls
Started Oct 01, 2026, 04:02 PM UTC· resolved Oct 01, 2026, 04:37 PM UTC
- investigating Oct 01, 2026, 04:02 PM UTC
We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
- identified Oct 01, 2026, 04:15 PM UTC
The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
- monitoring Oct 01, 2026, 04:29 PM UTC
We have mitigated the impact by changing the carrier route. We continue monitoring.
- resolved Oct 01, 2026, 04:37 PM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
Major October 1, 2026 Issues logging in to Aircall Workspace 1h 25m Aircall Workspace (Desktop), Aircall Workspace (Web)
Started Oct 01, 2026, 05:36 AM UTC· resolved Oct 01, 2026, 07:01 AM UTC
- investigating Oct 01, 2026, 05:36 AM UTC
We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.
- identified Oct 01, 2026, 05:54 AM UTC
This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.
- monitoring Oct 01, 2026, 06:33 AM UTC
We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution.
- resolved Oct 01, 2026, 07:01 AM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
Major September 8, 2026 Outbound audio degradation for some SG customers 3h Inbound Calls, Outbound Calls
Started Sep 08, 2026, 05:50 AM UTC· resolved Sep 08, 2026, 08:51 AM UTC
- investigating Sep 08, 2026, 05:50 AM UTC
We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
- investigating Sep 08, 2026, 05:54 AM UTC
We are continuing to investigate this issue.
- identified Sep 08, 2026, 08:05 AM UTC
The issue has been identified, and we're evaluating a fix
- monitoring Sep 08, 2026, 08:11 AM UTC
A routing change has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 08:51 AM UTC
We have confirmation that this has been resolved
Minor September 3, 2026 Increased Platform Errors 38m Call Routing & IVR, Live Monitoring, Users & Teams
Started Sep 03, 2026, 09:59 PM UTC· resolved Sep 03, 2026, 10:38 PM UTC
- investigating Sep 03, 2026, 09:59 PM UTC
We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.
- identified Sep 03, 2026, 10:09 PM UTC
This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services. The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers. We are continuously working to stabilize the system performance.
- monitoring Sep 03, 2026, 10:28 PM UTC
We have been observing stabilization of the system performance for the past few minutes. Our team will continue monitoring it until full resolution is confirmed.
- resolved Sep 03, 2026, 10:38 PM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor September 1, 2026 Delayed MMS delivery confirmation for some customers 44m Outbound Messaging (SMS/MMS)
Started Sep 01, 2026, 06:43 PM UTC· resolved Sep 01, 2026, 07:27 PM UTC
- investigating Sep 01, 2026, 06:43 PM UTC
Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible
- investigating Sep 01, 2026, 06:45 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 01, 2026, 07:02 PM UTC
Thus far we have not detected any direct impact to our customers, but we will continue to monitor
- resolved Sep 01, 2026, 07:27 PM UTC
We still have not seen any direct impact to customers, so this incident is resolved
Minor August 26, 2026 Users stuck on call status 1h 8m Aircall Workspace (Desktop), Aircall Workspace (Web)
Started Aug 26, 2026, 06:30 PM UTC· resolved Aug 26, 2026, 07:38 PM UTC
- investigating Aug 26, 2026, 06:30 PM UTC
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
- identified Aug 26, 2026, 06:40 PM UTC
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
- monitoring Aug 26, 2026, 07:15 PM UTC
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
- resolved Aug 26, 2026, 07:38 PM UTC
The root cause of the issue has been found and resolved.
Minor August 25, 2026 Inbound issues impacting some Mexico phone numbers 10h 31m Inbound Calls
Started Aug 25, 2026, 09:16 PM UTC· resolved Aug 26, 2026, 07:48 AM UTC
- identified Aug 25, 2026, 09:16 PM UTC
We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
- identified Aug 25, 2026, 11:14 PM UTC
We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
- identified Aug 26, 2026, 04:14 AM UTC
Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
- monitoring Aug 26, 2026, 06:51 AM UTC
Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
- resolved Aug 26, 2026, 07:48 AM UTC
The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.
Minor August 11, 2026 Issues calling German numbers 19h 6m Inbound Calls, Outbound Calls
Started Aug 11, 2026, 12:08 PM UTC· resolved Aug 12, 2026, 07:15 AM UTC
- investigating Aug 11, 2026, 12:08 PM UTC
We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.
- identified Aug 11, 2026, 12:28 PM UTC
The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.
- identified Aug 11, 2026, 02:06 PM UTC
We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.
- monitoring Aug 11, 2026, 02:06 PM UTC
There has been an improvement with outbound calls. We continue monitoring.
- resolved Aug 12, 2026, 07:15 AM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Major August 11, 2026 French eSIM numbers unreachable 2h 25m eSIM
Started Aug 11, 2026, 10:05 AM UTC· resolved Aug 11, 2026, 12:30 PM UTC
- investigating Aug 11, 2026, 10:05 AM UTC
We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
- monitoring Aug 11, 2026, 11:50 AM UTC
A fix was implemented by our Partner. We are currently monitoring the results.
- resolved Aug 11, 2026, 12:30 PM UTC
We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.
Minor August 5, 2026 AI Agents not reading Knowledge Base 27m AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent
Started Aug 05, 2026, 04:48 PM UTC· resolved Aug 05, 2026, 05:16 PM UTC
- investigating Aug 05, 2026, 04:48 PM UTC
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
- monitoring Aug 05, 2026, 04:59 PM UTC
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
- resolved Aug 05, 2026, 05:16 PM UTC
This is confirmed fully resolved
Major July 30, 2026 Login issues in GB and CH 1h 33m Login
Started Jul 30, 2026, 08:18 AM UTC· resolved Jul 30, 2026, 09:52 AM UTC
- investigating Jul 30, 2026, 08:18 AM UTC
We are currently investigating login issues in GB and CH.
- identified Jul 30, 2026, 08:29 AM UTC
We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.
- monitoring Jul 30, 2026, 09:04 AM UTC
The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
- resolved Jul 30, 2026, 09:52 AM UTC
The issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
Minor July 28, 2026 Analytics High Loading time 12m Analytics
Started Jul 28, 2026, 02:34 PM UTC· resolved Jul 28, 2026, 02:47 PM UTC
- investigating Jul 28, 2026, 02:34 PM UTC
We are currently investigating an issue with Analytics high loading time on the Dashboard
- identified Jul 28, 2026, 02:39 PM UTC
Aircall engineering is actively working on restoring the system performance
- resolved Jul 28, 2026, 02:47 PM UTC
This incident has been resolved.
Minor July 20, 2026 Delay logging call/activity events to integrations 1h 58m Hubspot Integration, Zendesk Integration, Other Integrations
Started Jul 20, 2026, 02:27 PM UTC· resolved Jul 20, 2026, 04:25 PM UTC
- investigating Jul 20, 2026, 02:27 PM UTC
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.
- identified Jul 20, 2026, 02:47 PM UTC
We're actively working on improving the call logging delays
- monitoring Jul 20, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 04:25 PM UTC
This incident has been resolved.
Minor July 15, 2026 Errors saving E911 emergency location for some customers 20m Numbers Management (Purchase, Porting, Compliance)
Started Jul 15, 2026, 03:43 PM UTC· resolved Jul 15, 2026, 04:03 PM UTC
- identified Jul 15, 2026, 03:43 PM UTC
Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.
- resolved Jul 15, 2026, 04:03 PM UTC
Our partner carrier has fully resolved the issue and service is back to normal at this time
Minor July 13, 2026 Users Stuck in Calls 1h 31m Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Workspace (Web)
Started Jul 13, 2026, 01:20 PM UTC· resolved Jul 13, 2026, 02:52 PM UTC
- investigating Jul 13, 2026, 01:20 PM UTC
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
- identified Jul 13, 2026, 01:32 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Jul 13, 2026, 02:26 PM UTC
Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.
- resolved Jul 13, 2026, 02:52 PM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor July 9, 2026 Analytics Dashboards Slow Loading 58m Analytics
Started Jul 09, 2026, 07:46 AM UTC· resolved Jul 09, 2026, 08:45 AM UTC
- investigating Jul 09, 2026, 07:46 AM UTC
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
- monitoring Jul 09, 2026, 08:21 AM UTC
We observe a return to normal performance with loading times. We keep monitoring the results.
- resolved Jul 09, 2026, 08:45 AM UTC
This incident has been resolved.
Minor July 2, 2026 Duplicate Inbound Call Attempts - UK Carrier 6h 10m Inbound Calls
Started Jul 02, 2026, 09:27 AM UTC· resolved Jul 02, 2026, 03:38 PM UTC
- investigating Jul 02, 2026, 09:27 AM UTC
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
- identified Jul 02, 2026, 01:05 PM UTC
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
- identified Jul 02, 2026, 01:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 02, 2026, 03:38 PM UTC
This incident has been resolved.
Major June 19, 2026 Analytics Dashboards Not Loading 8h 46m Analytics
Started Jun 19, 2026, 10:43 AM UTC· resolved Jun 19, 2026, 07:29 PM UTC
- investigating Jun 19, 2026, 10:43 AM UTC
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
- identified Jun 19, 2026, 10:48 AM UTC
The issue has been identified and a fix is being implemented
- identified Jun 19, 2026, 12:29 PM UTC
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
- monitoring Jun 19, 2026, 01:20 PM UTC
We have implemented and observed a return to normal performances. We keep monitoring the results.
- investigating Jun 19, 2026, 02:20 PM UTC
Performance is not stable again, and we are investigating.
- identified Jun 19, 2026, 02:34 PM UTC
The issue has been identified by our 3rd party provider, and a fix is in progress.
- monitoring Jun 19, 2026, 05:22 PM UTC
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
- resolved Jun 19, 2026, 07:29 PM UTC
This incident has been resolved
Minor June 10, 2026 SMS Delivery Delays in France and Spain 4h 12m Inbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS)
Started Jun 10, 2026, 06:52 AM UTC· resolved Jun 10, 2026, 11:05 AM UTC
- investigating Jun 10, 2026, 06:52 AM UTC
We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
- investigating Jun 10, 2026, 06:58 AM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2026, 08:13 AM UTC
We are continuing to investigate the issue. Further updates to follow as we learn more.
- investigating Jun 10, 2026, 09:14 AM UTC
We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers.
- identified Jun 10, 2026, 10:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2026, 10:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 11:05 AM UTC
Messages are being processed normally now.
Minor June 4, 2026 Dashboard Performance Issues 44m Conversation Center
Started Jun 04, 2026, 07:04 AM UTC· resolved Jun 04, 2026, 07:49 AM UTC
- investigating Jun 04, 2026, 07:04 AM UTC
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
- monitoring Jun 04, 2026, 07:22 AM UTC
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
- resolved Jun 04, 2026, 07:49 AM UTC
The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.