- Detected by Pingoru
- May 29, 2026, 06:14 AM UTC
- Resolved
- May 29, 2026, 06:57 AM UTC
- Duration
- 42m
Affected: Aircall Workspace (Desktop)Aircall Mobile App (iOS)Aircall Mobile App (Android)Aircall Chrome ExtensionAircall Workspace (Web)
Timeline · 3 updates
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investigating May 29, 2026, 06:14 AM UTC
We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.
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monitoring May 29, 2026, 06:43 AM UTC
A fix has been implemented for the issue, and the app is functioning normally. We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.
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resolved May 29, 2026, 06:57 AM UTC
This incident has now been resolved. If you experience any further problems, please don’t hesitate to contact our support team.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 07:22 PM UTC
- Resolved
- May 28, 2026, 08:11 PM UTC
- Duration
- 48m
Affected: Inbound CallsOutbound Calls
Timeline · 3 updates
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investigating May 28, 2026, 07:22 PM UTC
We are currently investigating an issue with Mexico phone numbers.
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monitoring May 28, 2026, 07:40 PM UTC
The issue seems to be subscribed to a local carrier or local network and has returned to regular service. We continue to monitor the situation to ensure voice service remains stable.
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resolved May 28, 2026, 08:11 PM UTC
Voice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:48 PM UTC
- Resolved
- May 19, 2026, 05:15 PM UTC
- Duration
- 1h 26m
Affected: Aircall Workspace (Desktop)Aircall Workspace (Web)
Timeline · 5 updates
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investigating May 19, 2026, 03:48 PM UTC
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
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investigating May 19, 2026, 04:16 PM UTC
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
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identified May 19, 2026, 04:30 PM UTC
We identified the issue. Mitigation measures are in progress.
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monitoring May 19, 2026, 04:35 PM UTC
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.
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resolved May 19, 2026, 05:15 PM UTC
The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 05:15 AM UTC
- Resolved
- May 15, 2026, 07:16 AM UTC
- Duration
- 2h 1m
Affected: Inbound CallsAircall Workspace (Desktop)Outbound CallsAircall Mobile App (iOS)Aircall Mobile App (Android)Aircall Chrome ExtensionAircall Workspace (Web)
Timeline · 4 updates
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investigating May 15, 2026, 05:15 AM UTC
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation. We will be updating this status page to keep you informed of the resolution progress.
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monitoring May 15, 2026, 06:40 AM UTC
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
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monitoring May 15, 2026, 07:12 AM UTC
We are continuing to monitor for any further issues.
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resolved May 15, 2026, 07:16 AM UTC
This incident is resolved. Inbound/outbound call actions on the Aircall app are fully functional.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 09:32 AM UTC
- Resolved
- May 01, 2026, 10:50 AM UTC
- Duration
- 1h 18m
Affected: Aircall Workspace (Desktop)Aircall Mobile App (iOS)
Timeline · 5 updates
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investigating May 01, 2026, 09:32 AM UTC
We are investigating reports of calls not ringing on some devices.
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investigating May 01, 2026, 09:45 AM UTC
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
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identified May 01, 2026, 10:00 AM UTC
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
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monitoring May 01, 2026, 10:38 AM UTC
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
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resolved May 01, 2026, 10:50 AM UTC
The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 02:35 PM UTC
- Resolved
- Apr 29, 2026, 03:16 PM UTC
- Duration
- 41m
Affected: Inbound CallseSIM
Timeline · 5 updates
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investigating Apr 29, 2026, 02:35 PM UTC
We are currently investigating ongoing issues impacting inbound French Numbers.
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investigating Apr 29, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
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identified Apr 29, 2026, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 29, 2026, 02:56 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 29, 2026, 03:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 09:26 PM UTC
- Resolved
- May 14, 2026, 08:53 PM UTC
- Duration
- 22d 23h
Affected: Outbound Calls
Timeline · 3 updates
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identified Apr 21, 2026, 09:26 PM UTC
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
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monitoring Apr 29, 2026, 01:29 PM UTC
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.
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resolved May 14, 2026, 08:53 PM UTC
We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 03:24 PM UTC
- Resolved
- Apr 14, 2026, 03:55 PM UTC
- Duration
- 31m
Affected: Analytics
Timeline · 3 updates
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identified Apr 14, 2026, 03:24 PM UTC
We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
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monitoring Apr 14, 2026, 03:31 PM UTC
We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
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resolved Apr 14, 2026, 03:55 PM UTC
Analytics' performance is fully stable and operating normally.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 10:24 AM UTC
- Resolved
- Mar 31, 2026, 12:56 PM UTC
- Duration
- 2h 32m
Affected: Inbound CallsOutbound Calls
Timeline · 4 updates
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investigating Mar 31, 2026, 10:24 AM UTC
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
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identified Mar 31, 2026, 10:38 AM UTC
We applied a routing change for our downstream carrier to mitigate the issue.
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monitoring Mar 31, 2026, 10:57 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2026, 12:56 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 08:32 PM UTC
- Resolved
- Feb 13, 2026, 09:58 PM UTC
- Duration
- 1h 25m
Affected: Inbound Messaging (SMS/MMS)
Timeline · 3 updates
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investigating Feb 13, 2026, 08:32 PM UTC
We are presently investigating an issue with SMS and MMS delivery with one of our carriers. Some customers may experience delivery delays or MMS messages not arriving.
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monitoring Feb 13, 2026, 09:11 PM UTC
We are no longer seeing SMS and MMS errors at this time but will continue to monitor the situation
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resolved Feb 13, 2026, 09:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 03:55 PM UTC
- Resolved
- Feb 04, 2026, 07:54 PM UTC
- Duration
- 3h 58m
Affected: Aircall Workspace (Desktop)Aircall Desktop App (Legacy)
Timeline · 4 updates
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investigating Feb 04, 2026, 03:55 PM UTC
We are currently investigating high latency when loading Aircall. We will be providing updates as progress is made.
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identified Feb 04, 2026, 04:15 PM UTC
We are actively implementing mitigation measures to improve system performance. We will be providing updates as progress is made.
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monitoring Feb 04, 2026, 06:00 PM UTC
We have been observing improvements in the system performance after our mitigation attempts. Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates. We continue to monitor the system performance to ensure the root cause has been permanently tackled.
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resolved Feb 04, 2026, 07:54 PM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 11:43 AM UTC
- Resolved
- Jan 22, 2026, 12:30 PM UTC
- Duration
- 46m
Affected: Inbound CallsOutbound Calls
Timeline · 2 updates
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identified Jan 22, 2026, 11:43 AM UTC
We are observing a drop in Iberian call traffic caused by issues that are external to Aircall. It seems that several telco providers, particularly in Spain, are experiencing issues, as can be seen on https://downdetector.es/. Although this is external to Aircall, our engineering team is closely monitoring the situation.
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resolved Jan 22, 2026, 12:30 PM UTC
We are observing a recovery of traffic in Spain to regular levels. Therefore, we believe that local telcos have been able to recover their network and fully resolve the situation.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2026, 07:48 AM UTC
- Resolved
- Jan 19, 2026, 08:39 AM UTC
- Duration
- 50m
Affected: Login
Timeline · 3 updates
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investigating Jan 19, 2026, 07:48 AM UTC
We are currently investigating issues with logging in Aircall.
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monitoring Jan 19, 2026, 08:07 AM UTC
The issue has been identified as impacting the login process of both Aircall Apps and Dashboard, and a fix has been deployed. We are already observing some successful login attempts and will continue to monitor the situation until full system stability is achieved.
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resolved Jan 19, 2026, 08:39 AM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2026, 08:31 AM UTC
- Resolved
- Jan 15, 2026, 08:33 AM UTC
- Duration
- 1m
Affected: Login
Timeline · 4 updates
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investigating Jan 15, 2026, 08:31 AM UTC
We are currently exploring an issue where users are unable to log in, and a "Something went wrong" error message is displayed.
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identified Jan 15, 2026, 08:32 AM UTC
The root cause has been identified and we are applying a fix
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monitoring Jan 15, 2026, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 15, 2026, 08:33 AM UTC
This incident has been resolved. We have observed temporary instability impacting login performance from 08:12 to 08:20 UTC.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 07:56 AM UTC
- Resolved
- Dec 22, 2025, 09:45 AM UTC
- Duration
- 1h 49m
Affected: Inbound CallsOutbound Calls
Timeline · 4 updates
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investigating Dec 22, 2025, 07:56 AM UTC
We are investigating reports of some calls dropping and some facing quality issues
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identified Dec 22, 2025, 08:41 AM UTC
We have identified the issue as coming from one of our Telco providers.
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monitoring Dec 22, 2025, 09:18 AM UTC
Our telco partner has advised that the issue should be resolved. We are monitoring the results
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resolved Dec 22, 2025, 09:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 10:27 AM UTC
- Resolved
- Dec 17, 2025, 11:00 AM UTC
- Duration
- 32m
Affected: API & Webhooks
Timeline · 4 updates
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investigating Dec 17, 2025, 10:27 AM UTC
We are investigating an error on our public API returning 500 error. The issue has been identified and we are working on a corrective release.
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identified Dec 17, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 17, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 17, 2025, 11:00 AM UTC
Our public API is now working as expected, this incident has been resolved.
Read the full incident report →
Critical December 5, 2025 - Detected by Pingoru
- Dec 05, 2025, 08:57 AM UTC
- Resolved
- Dec 05, 2025, 09:26 AM UTC
- Duration
- 29m
Affected: Aircall Support Portal (Help Center)
Timeline · 4 updates
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investigating Dec 05, 2025, 08:57 AM UTC
We are experiencing an issue with our Support Portal (support.aircall.io). This issue appears to be related to a network infrastructure incident affecting our portal's provider. In case you need immediate support from Aircall, please call us at +18882406923 or +33176360695.
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identified Dec 05, 2025, 09:08 AM UTC
This is a confirmed global incident experienced by a major network infrastructure provider; it impacts multiple websites and platforms. We are in close contact with the provider, and we are internally assessing possible mitigation measures. Ticket Submission to Aircall Support is now normally available via https://support.aircall.io/en-gb/requests/new, and some regions may be recovering.
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monitoring Dec 05, 2025, 09:14 AM UTC
A fix has been implemented by the provider, and the Aircall Support Portal is now operational. We continue to monitor the situation.
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resolved Dec 05, 2025, 09:26 AM UTC
The Support Portal and all its Support channels are operational and stable.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 01:59 PM UTC
- Resolved
- Nov 13, 2025, 04:23 PM UTC
- Duration
- 2h 23m
Affected: Inbound CallsAgent Status
Timeline · 5 updates
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investigating Nov 13, 2025, 01:59 PM UTC
We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available
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monitoring Nov 13, 2025, 02:11 PM UTC
A fix has been implemented, and we are monitoring the results.
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monitoring Nov 13, 2025, 02:24 PM UTC
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
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monitoring Nov 13, 2025, 03:58 PM UTC
We are continuing to monitor for any further issues.
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resolved Nov 13, 2025, 04:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 04:04 PM UTC
- Resolved
- Nov 10, 2025, 04:38 PM UTC
- Duration
- 34m
Affected: Salesforce Integration
Timeline · 3 updates
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identified Nov 10, 2025, 04:04 PM UTC
We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.
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monitoring Nov 10, 2025, 04:11 PM UTC
We have implemented a fix, and we observe positive results from our tests. We continue to monitor the service performance.
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resolved Nov 10, 2025, 04:38 PM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2025, 08:50 AM UTC
- Resolved
- Oct 31, 2025, 09:19 AM UTC
- Duration
- 28m
Affected: Agent Status
Timeline · 4 updates
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investigating Oct 31, 2025, 08:50 AM UTC
We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
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identified Oct 31, 2025, 08:58 AM UTC
The issue has been identified, and we're actively working on the mitigation.
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monitoring Oct 31, 2025, 09:10 AM UTC
We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
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resolved Oct 31, 2025, 09:19 AM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 03:40 PM UTC
- Resolved
- Oct 27, 2025, 04:52 PM UTC
- Duration
- 1h 12m
Affected: Aircall Mobile App (iOS)
Timeline · 5 updates
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investigating Oct 27, 2025, 03:40 PM UTC
We are currently investigating an issue where calls are dropping from mobile applications.
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investigating Oct 27, 2025, 03:47 PM UTC
We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.
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investigating Oct 27, 2025, 03:54 PM UTC
We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).
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monitoring Oct 27, 2025, 04:26 PM UTC
We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.
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resolved Oct 27, 2025, 04:52 PM UTC
We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 08:28 PM UTC
- Resolved
- Oct 20, 2025, 09:43 PM UTC
- Duration
- 1h 14m
Affected: AI Voice Agent (AIVA) — Inbound
Timeline · 3 updates
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investigating Oct 20, 2025, 08:28 PM UTC
We are currently investigating an issue where the AI Voice Agent is not connecting to calls.
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monitoring Oct 20, 2025, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2025, 09:43 PM UTC
The issue where the AI Voice Agent was not connecting to calls has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:07 AM UTC
- Resolved
- Oct 21, 2025, 06:46 AM UTC
- Duration
- 23h 39m
Affected: Inbound CallsOutbound CallsKeypad & Call ControlsAgent Status
Timeline · 16 updates
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2025, 01:44 AM UTC
- Resolved
- Oct 19, 2025, 06:55 AM UTC
- Duration
- 5h 11m
Affected: Aircall Workspace (Desktop)Aircall Desktop App (Legacy)Aircall Mobile App (iOS)
Timeline · 5 updates
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identified Oct 19, 2025, 01:44 AM UTC
We are observing another spike in the performance of our real-time services. We have engaged with our provider, who continues to investigate the recurrence of the issue on some of their clusters. We will provide further information as soon as further developments are made.
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monitoring Oct 19, 2025, 02:33 AM UTC
We are observing a new recovery. We continue to be in contact with our Provider, and we're actively monitoring the system performance. We will provide further updates as soon as necessary.
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monitoring Oct 19, 2025, 03:28 AM UTC
The mitigation implemented by our provider seems to be stabilizing the impacted clusters. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
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monitoring Oct 19, 2025, 06:08 AM UTC
The system has been fully stable for the past 1 hour. Nonetheless, our provider has not yet considered the issue resolved. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
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resolved Oct 19, 2025, 06:55 AM UTC
System performance has remained stable during the past few hours of monitoring. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality. If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2025, 09:19 AM UTC
- Resolved
- Sep 29, 2025, 09:43 AM UTC
- Duration
- 23m
Affected: People (Contacts)
Timeline · 3 updates
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investigating Sep 29, 2025, 09:19 AM UTC
We are investigating an issue where the contacts component is throwing a "Something went wrong" error
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monitoring Sep 29, 2025, 09:29 AM UTC
A fix has been implemented, and we are observing recovery with contact search operations.
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resolved Sep 29, 2025, 09:43 AM UTC
We have applied a fix and are observing a great recovery of our contacts component performance. Past queries are being processed normally now.
Read the full incident report →
