Aircall experienced a minor incident on October 27, 2025 affecting Aircall Mobile App (iOS), lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 03:40 PM UTC
We are currently investigating an issue where calls are dropping from mobile applications.
- investigating Oct 27, 2025, 03:47 PM UTC
We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.
- investigating Oct 27, 2025, 03:54 PM UTC
We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).
- monitoring Oct 27, 2025, 04:26 PM UTC
We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.
- resolved Oct 27, 2025, 04:52 PM UTC
We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.