Aircall experienced a minor incident on May 1, 2026 affecting Aircall Workspace (Desktop) and Aircall Mobile App (iOS), lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 09:32 AM UTC
We are investigating reports of calls not ringing on some devices.
- investigating May 01, 2026, 09:45 AM UTC
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
- identified May 01, 2026, 10:00 AM UTC
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
- monitoring May 01, 2026, 10:38 AM UTC
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
- resolved May 01, 2026, 10:50 AM UTC
The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.