Aircall incident

Agent experience degraded

Minor Resolved View vendor source →

Aircall experienced a minor incident on November 13, 2025 affecting Inbound Calls and Agent Status, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 01:59 PM UTC
Resolved
Nov 13, 2025, 04:23 PM UTC
Duration
2h 23m
Detected by Pingoru
Nov 13, 2025, 01:59 PM UTC

Affected components

Inbound CallsAgent Status

Update timeline

  1. investigating Nov 13, 2025, 01:59 PM UTC

    We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available

  2. monitoring Nov 13, 2025, 02:11 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. monitoring Nov 13, 2025, 02:24 PM UTC

    System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.

  4. monitoring Nov 13, 2025, 03:58 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 13, 2025, 04:23 PM UTC

    This incident has been resolved.