Aircall incident

Salesforce Integration - Calls not logging in Salesforce

Minor Resolved View vendor source →

Aircall experienced a minor incident on November 10, 2025 affecting Salesforce Integration, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 04:04 PM UTC
Resolved
Nov 10, 2025, 04:38 PM UTC
Duration
34m
Detected by Pingoru
Nov 10, 2025, 04:04 PM UTC

Affected components

Salesforce Integration

Update timeline

  1. identified Nov 10, 2025, 04:04 PM UTC

    We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.

  2. monitoring Nov 10, 2025, 04:11 PM UTC

    We have implemented a fix, and we observe positive results from our tests. We continue to monitor the service performance.

  3. resolved Nov 10, 2025, 04:38 PM UTC

    System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.