Aircall incident

Calls dropping and quality issues

Minor Resolved View vendor source →

Aircall experienced a minor incident on December 22, 2025 affecting Inbound Calls and Outbound Calls, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 07:56 AM UTC
Resolved
Dec 22, 2025, 09:45 AM UTC
Duration
1h 49m
Detected by Pingoru
Dec 22, 2025, 07:56 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Dec 22, 2025, 07:56 AM UTC

    We are investigating reports of some calls dropping and some facing quality issues

  2. identified Dec 22, 2025, 08:41 AM UTC

    We have identified the issue as coming from one of our Telco providers.

  3. monitoring Dec 22, 2025, 09:18 AM UTC

    Our telco partner has advised that the issue should be resolved. We are monitoring the results

  4. resolved Dec 22, 2025, 09:45 AM UTC

    This incident has been resolved.