Aircall experienced a critical incident on December 5, 2025 affecting Aircall Support Portal (Help Center), lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 08:57 AM UTC
We are experiencing an issue with our Support Portal (support.aircall.io). This issue appears to be related to a network infrastructure incident affecting our portal's provider. In case you need immediate support from Aircall, please call us at +18882406923 or +33176360695.
- identified Dec 05, 2025, 09:08 AM UTC
This is a confirmed global incident experienced by a major network infrastructure provider; it impacts multiple websites and platforms. We are in close contact with the provider, and we are internally assessing possible mitigation measures. Ticket Submission to Aircall Support is now normally available via https://support.aircall.io/en-gb/requests/new, and some regions may be recovering.
- monitoring Dec 05, 2025, 09:14 AM UTC
A fix has been implemented by the provider, and the Aircall Support Portal is now operational. We continue to monitor the situation.
- resolved Dec 05, 2025, 09:26 AM UTC
The Support Portal and all its Support channels are operational and stable.