Aircall experienced a minor incident on December 17, 2025 affecting API & Webhooks, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
API & Webhooks
Update timeline
- investigating Dec 17, 2025, 10:27 AM UTC
We are investigating an error on our public API returning 500 error. The issue has been identified and we are working on a corrective release.
- identified Dec 17, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 17, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 11:00 AM UTC
Our public API is now working as expected, this incident has been resolved.