Aircall incident

Issues with phone calls impacting Mexico phone numbers

Minor Resolved View vendor source →

Aircall experienced a minor incident on May 28, 2026 affecting Inbound Calls and Outbound Calls, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 07:22 PM UTC
Resolved
May 28, 2026, 08:11 PM UTC
Duration
48m
Detected by Pingoru
May 28, 2026, 07:22 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating May 28, 2026, 07:22 PM UTC

    We are currently investigating an issue with Mexico phone numbers.

  2. monitoring May 28, 2026, 07:40 PM UTC

    The issue seems to be subscribed to a local carrier or local network and has returned to regular service. We continue to monitor the situation to ensure voice service remains stable.

  3. resolved May 28, 2026, 08:11 PM UTC

    Voice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation.