Resolved after 1 hour 26 minutes, affecting Aircall Workspace (Desktop) and Aircall Workspace (Web), on May 19, 2026.
The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Affected components
Update timeline
- investigating May 19, 2026, 03:48 PM UTC
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
- investigating May 19, 2026, 04:16 PM UTC
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
- identified May 19, 2026, 04:30 PM UTC
We identified the issue. Mitigation measures are in progress.
- monitoring May 19, 2026, 04:35 PM UTC
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.
- resolved May 19, 2026, 05:15 PM UTC
The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
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