Aircall incident

AI Voice Agent Not Connecting to Calls

Minor Resolved View vendor source →

Aircall experienced a minor incident on October 20, 2025 affecting AI Voice Agent (AIVA) — Inbound, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:28 PM UTC
Resolved
Oct 20, 2025, 09:43 PM UTC
Duration
1h 14m
Detected by Pingoru
Oct 20, 2025, 08:28 PM UTC

Affected components

AI Voice Agent (AIVA) — Inbound

Update timeline

  1. investigating Oct 20, 2025, 08:28 PM UTC

    We are currently investigating an issue where the AI Voice Agent is not connecting to calls.

  2. monitoring Oct 20, 2025, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 09:43 PM UTC

    The issue where the AI Voice Agent was not connecting to calls has been resolved.