Aircall experienced a notice incident on April 21, 2026 affecting Outbound Calls, lasting 22d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2026, 09:26 PM UTC
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
- monitoring Apr 29, 2026, 01:29 PM UTC
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.
- resolved May 14, 2026, 08:53 PM UTC
We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.