Aircall experienced a major incident on April 14, 2026 affecting Analytics, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics
Update timeline
- identified Apr 14, 2026, 03:24 PM UTC
We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
- monitoring Apr 14, 2026, 03:31 PM UTC
We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
- resolved Apr 14, 2026, 03:55 PM UTC
Analytics' performance is fully stable and operating normally.