8x8 Outage History

Started Jul 24, 2026, 10:19 AM UTC· resolved Jul 24, 2026, 10:38 AM UTC

1. investigating Jul 24, 2026, 10:19 AM UTC

   8x8 Is currently investigating reports where the My8x8 app is missing from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

2. resolved Jul 24, 2026, 10:38 AM UTC

   8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.

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Started Jul 24, 2026, 08:49 AM UTC· resolved Jul 24, 2026, 06:03 PM UTC

1. investigating Jul 24, 2026, 08:49 AM UTC

   8x8 Is currently investigating reports in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We are working on resolving the issue and updates will be provided as they become available.

2. investigating Jul 24, 2026, 09:22 AM UTC

   Our engineers continue investigating an issue in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We will continue to provide updates as they become available.

3. investigating Jul 24, 2026, 10:04 AM UTC

   8x8 engineers continue to work towards resolution of the issue. As a mitigation step, one specific UK outbound carrier has been removed from the rotation for UK mobile prefixes, routing calls through alternate carriers and now these calls are having the Block Caller ID option working correctly. We will continue to provide updates as they become available and we apologize for the inconvenience.

4. investigating Jul 24, 2026, 10:43 AM UTC

   8x8 engineers continue to work towards resolution of the issue impacting the Block Caller ID option. We will continue to provide updates as they become available and we apologize for the inconvenience.

5. investigating Jul 24, 2026, 11:29 AM UTC

   We continue our efforts to resolve the issue where users are experiencing the "Block Caller ID" functionality failing to suppress their phone numbers on outbound calls. Calls themselves continue to complete successfully and no other functionality is impacted. Investigations show that the Privacy ID property is missing on affected calls, causing the caller's number to be presented despite the block setting being enabled. This is being corrected by applying database-level changes with an ETA of 1-2 hours. As a continued mitigation the affected UK outbound carrier remains removed from rotation for UK mobile prefixes, with traffic routed through alternate carriers. We will continue to provide updates as they become available and we apologize for the inconvenience.

6. resolved Jul 24, 2026, 06:03 PM UTC

   8x8 has resolved the issue impacting the Block Caller ID option. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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Started Jul 23, 2026, 07:29 PM UTC· resolved Jul 23, 2026, 08:09 PM UTC

1. investigating Jul 23, 2026, 07:29 PM UTC

   8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.

2. monitoring Jul 23, 2026, 07:48 PM UTC

   8x8 has seen recovery of these endpoints and they should all be connecting normally now. If you are still having issues, please contact 8x8 customer support to continue to troubleshoot. We will continue to monitor for stability and will post a final update once fully confirmed.

3. resolved Jul 23, 2026, 08:09 PM UTC

   8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.

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Started Jul 23, 2026, 04:55 PM UTC· resolved Jul 23, 2026, 10:39 PM UTC

1. investigating Jul 23, 2026, 04:55 PM UTC

   8x8 has received reports from 8x8 Users utilizing MS Teams voice integrations having performance issues. 8x8 Systems are operating normally and Microsoft has acknowledged performance issues that they are investigating directly. Please reference the update from Microsoft directly at the links below. If you are having issues with microsoft endpoints if possible you can switch to utilizing 8x8 Work Web for 8x8 Agent Workspace endpoints as an alternative. https://status.cloud.microsoft/ https://x.com/MSFT365Status/status/2080313098351575176?s=20 8x8 endpoint alternatives. Work Web instructions 8x8 Agent Workspace instructions

2. resolved Jul 23, 2026, 10:39 PM UTC

   Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.

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Started Jul 20, 2026, 02:56 PM UTC· resolved Jul 20, 2026, 05:59 PM UTC

1. investigating Jul 20, 2026, 02:56 PM UTC

   8x8 has detected performance issues with some US2 Contact Center clusters. Symptoms include agents being unable to login to the platform and other performance issues. We are currently investigating and will provide updates as they become available.

2. investigating Jul 20, 2026, 03:21 PM UTC

   Our engineers are currently working to resolve the issue as a matter of urgency for the impacted platforms. We will continue to provide updates as they become available.

3. monitoring Jul 20, 2026, 03:35 PM UTC

   8x8 operations team have mitigated the issue and are working to confirm resolution. Customers now should be expecting normal performance and normal login behavior. We will provide additional updates once fully confirmed.

4. investigating Jul 20, 2026, 04:22 PM UTC

   8x8 operations has seen symptoms with logins on the affected platforms return. We are continuing to investigate and are working to better mitigate these symptoms. Updates will continue to be posted as they become available.

5. investigating Jul 20, 2026, 04:39 PM UTC

   We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.

6. monitoring Jul 20, 2026, 05:13 PM UTC

   8x8 has again mitigated symptoms of login failures and in additional other symptoms including provisioning failures. All systems should be operating normally. We will continue to monitor and will provide further updates once fully confirmed.

7. resolved Jul 20, 2026, 05:59 PM UTC

   8x8 has confirmed resolution and all systems are now performing normally for customers impacted. We're performing a full root cause investigation and we apologize for the interruption.

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Started Jul 20, 2026, 01:33 PM UTC· resolved Jul 20, 2026, 01:49 PM UTC

1. investigating Jul 20, 2026, 01:33 PM UTC

   8x8 is currently investigating issues with the VCC platform in the US region. We are working on resolving the issue and updates will be provided as they become available.

2. resolved Jul 20, 2026, 01:49 PM UTC

   8x8 has resolved the issue impacting the VCC platform in the US region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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Started Jul 17, 2026, 12:00 AM UTC· resolved Jul 17, 2026, 01:45 AM UTC

1. identified Jul 17, 2026, 12:00 AM UTC

   8x8 Is currently investigating a performance issue with the services identified in Supervisor Workspace. We are working on resolving the issue and updates will be provided as they become available.

2. identified Jul 17, 2026, 01:30 AM UTC

   8x8 has mitigated the supervisor workspace issue. Currently, the page is loading now without any issue . We apologize for the interruption.

3. resolved Jul 17, 2026, 01:45 AM UTC

   Please contact 8x8 support for any additional information. Thank you for your patience.

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Started Jul 16, 2026, 07:20 PM UTC· resolved Jul 16, 2026, 07:45 PM UTC

1. investigating Jul 16, 2026, 07:20 PM UTC

   8x8 is currently investigating intermittent connectivity issues at the ON1 platform (including BC1, BC2, BC3) that may be impacting services for Contact Center customers on these platforms. We are currently working to investigate this and will provide updates as they become available.

2. resolved Jul 16, 2026, 07:45 PM UTC

   8x8 has mitigated the intermittent connectivity issue and services have been stable as of 12:16 PM PDT (15:16 EDT). All services are operating normally . We are performing a root cause investigation and we apologize for the interruption.

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Started Jul 15, 2026, 07:51 PM UTC· resolved Jul 15, 2026, 09:10 PM UTC

1. investigating Jul 15, 2026, 07:51 PM UTC

   8x8 is investigating reports of delays or inaccurate data with 8x8 Analytics real time dashboards. We are currently investigating and will provide updates as they become available.

2. monitoring Jul 15, 2026, 08:01 PM UTC

   8x8 has seen performance return to normal for 8x8 Analytics real time dashboards. All real time data should now be accurate. We'll continue to monitor and post a final update once fully confirmed.

3. resolved Jul 15, 2026, 09:10 PM UTC

   8x8 has confirmed resolution and all analytics real time statistics remain as normal. We're performing a root cause investigation and we apologize for the inconvenience.

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Started Jul 07, 2026, 08:12 PM UTC· resolved Jul 07, 2026, 09:24 PM UTC

1. investigating Jul 07, 2026, 08:12 PM UTC

   8x8 has identified an issue causing 8x8 knowledge page articles to not load or give errors when attempting to access on https://support-portal.8x8.com/ . We are currently investigating the root cause and will provide updates once performance is restored to normal. This does not impact direct 8x8 services and is only impacting Help knowledge articles. 8x8 Support can be accessed via these direct methods if needed. Chat: This is still accessible by visiting our support portal and selecting the chat option in the bottom right hand of the page: Support Portal Phone: 1 (888) 898-8733 (From outside the US: 1-408-687-4120) Online Web Portal: 8x8 Application Panel.

2. resolved Jul 07, 2026, 09:24 PM UTC

   8x8 has mitigated the issue causing the 8x8 Knowledge articles from not loading. All articles should now be loading under normal performance standards. We are investigating the root cause and we apologize for the inconvenience.

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Started Jul 06, 2026, 03:52 AM UTC· resolved Jul 06, 2026, 04:48 AM UTC

1. investigating Jul 06, 2026, 03:52 AM UTC

   8x8 has received reports where 8x8 Work endpoints are disconnecting calls and showing connection errors. We are currently investigating and will provide an update as soon as it is available.

2. investigating Jul 06, 2026, 04:39 AM UTC

   8x8 is seeing stability on the platform for now, but continues to monitor and investigate. Please reach out to 8x8 Support if you are still experiencing issues with connectivity to 8x8 Work or the Agent Workspace Softphone.

3. resolved Jul 06, 2026, 04:48 AM UTC

   8x8 has confirmed that this was a transient issue attributed to one of our ISPs in the region. The incident has since been resolved by our ISP, and we can confirm that 8x8 services are stable. If you encounter any further issues, please contact 8x8 Support. We apologise for any inconvenience caused.

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Started Jun 30, 2026, 03:52 PM UTC· resolved Jun 30, 2026, 04:59 PM UTC

1. investigating Jun 30, 2026, 03:52 PM UTC

   8x8 is investigating reports of the 8x8 Admin Console Devices page not loading. When navigating to this specific page the screen remains in loading status. Currently this may prevent adding or removing devices, however service remains functional for already provisioned devices and does not impact 8x8 telephony directly. We'll continue to provide updates as they become available.

2. investigating Jun 30, 2026, 04:14 PM UTC

   Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

3. monitoring Jun 30, 2026, 04:25 PM UTC

   8x8 has implemented mitigation to restore normal loading to the Devices page in the account manager. The page should now load successfully and changes can be made successfully as well. We will monitor and provide a final update once fully confirmed.

4. resolved Jun 30, 2026, 04:59 PM UTC

   8x8 has seen stability in it's mitigation and is fully resolving this incident. A root cause investigation will be performed and we apologize for the inconvenience.

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Started Jun 24, 2026, 11:39 AM UTC· resolved Jun 24, 2026, 11:49 AM UTC

1. investigating Jun 24, 2026, 11:39 AM UTC

   8x8 Is currently investigating reports of delays being present when using the desk phone feature when dialling on Work Desktop and Work Web. We are working on resolving the issue and updates will be provided as they become available.

2. resolved Jun 24, 2026, 11:49 AM UTC

   8x8 has resolved the issue causing delays when using the desk phone feature on Work Desktop and Work Web. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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Started Jun 24, 2026, 02:18 AM UTC· resolved Jun 24, 2026, 04:42 AM UTC

1. investigating Jun 24, 2026, 02:18 AM UTC

   8x8 is investigating reports of logins failing when agents are attempting to login to 8x8 Agent Workspace from an integrated Salesforce integration. Logins directly via 8x8 application panel are not affected and this is only impacting logins authenticated from within a Salesforce integration. We will provide updates as the become available as we work to identify and resolve this issue.

2. monitoring Jun 24, 2026, 02:30 AM UTC

   8x8 has applied mitigation to resolve these failed logins and we have seen successful logins from customers. All logins should now be successful. We are currently monitoring and will post a a final update once fully confirmed.

3. resolved Jun 24, 2026, 04:42 AM UTC

   8x8 has confirmed resolution and we are closing this incident. A full root cause analysis will be performed and we apologize for the interruption.

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Started Jun 22, 2026, 03:31 PM UTC· resolved Jun 22, 2026, 05:30 PM UTC

1. investigating Jun 22, 2026, 03:31 PM UTC

   8x8 is investigating intermittent web browser login issues or errors when attempting to reach 8x8 services. Some users may report longer than usual login times as well. We are currently investigating the nature of these symptoms and will provide updates as they become available.

2. investigating Jun 22, 2026, 03:46 PM UTC

   Our engineers are currently working to investigate and resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

3. investigating Jun 22, 2026, 04:00 PM UTC

   We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.

4. monitoring Jun 22, 2026, 04:18 PM UTC

   8x8 has seen stability and logins successfully being processed for customers in the last hour. We expect customers to no longer experience any issues when logging in. We are currently monitoring for stability and will provide a further update once fully confirmed as resolved.

5. resolved Jun 22, 2026, 05:30 PM UTC

   8x8 has seen continued stability and will be resolving this incident. We are performing a full root cause investigation and we apologize for the interruption.

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Started Jun 18, 2026, 11:39 AM UTC· resolved Jun 18, 2026, 12:39 PM UTC

1. investigating Jun 18, 2026, 11:39 AM UTC

   8x8 Is currently investigating reports of VCC licenses being unavailable when creating new users. We are working on resolving the issue and updates will be provided as they become available.

2. identified Jun 18, 2026, 12:06 PM UTC

   Our engineers have identified the issue causing licenses to show as being unavailable when creating new users and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

3. resolved Jun 18, 2026, 12:39 PM UTC

   8x8 has resolved the issue impacting license visibility and now they can be viewed correctly when creating new users. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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Started Jun 16, 2026, 05:47 PM UTC· resolved Jun 24, 2026, 02:26 AM UTC

1. investigating Jun 16, 2026, 05:47 PM UTC

   8x8 in investigating examples where customers utilizing the latest version of the Google Chrome browser cannot reach a live 8x8 Support Agent when engaging us via chat. During the process, the final step to initiate the live chat results in a blank screen. If you are running into this issue, please close the window and initiate using an alternate browser such as Firefox or Safari. This does not impact 8x8 services and contacting 8x8 Support via phone and web case are still operational. We'll provide an update once this is resolved and we apologize for the inconvenience.

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Started Jun 11, 2026, 10:02 AM UTC· resolved Jun 11, 2026, 12:08 PM UTC

1. investigating Jun 11, 2026, 10:02 AM UTC

   8x8 Is currently investigating an issue impacting Contact Center Analytics realtime dashboards, wallboards and historical reports showing out of date data. We are working on resolving the issue and updates will be provided as they become available.

2. investigating Jun 11, 2026, 10:35 AM UTC

   We have identified the issue impacting Contact Center Analytics dashboards, wallboards and historical reports. Symptoms cover dashboard data being out of sync, displaying inaccurate information and possible slowness when interacting with the Contact Center interface. 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

3. investigating Jun 11, 2026, 11:04 AM UTC

   Our engineers are currently working to resolve the issue as a matter of urgency. We have identified that the scope extends beyond reporting, with call recording retrieval also affected, recordings not appearing as expected. Investigation shows that the recording functionality is working as normal but there might be an issue when trying to view said recordings. We will continue to provide updates as they become available.

4. investigating Jun 11, 2026, 11:29 AM UTC

   8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

5. resolved Jun 11, 2026, 12:08 PM UTC

   8x8 has resolved the issue impacting Contact Center Analytics dashboards, wallboards, historical reports and the general Contact Center interface. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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Started Jun 11, 2026, 12:55 AM UTC· resolved Jun 11, 2026, 01:20 AM UTC

1. investigating Jun 11, 2026, 12:55 AM UTC

   8x8 has identified an issue with our documentation pages at docs.8x8.com. We are investigating this issue and will provide updates as they become available.

2. resolved Jun 11, 2026, 01:20 AM UTC

   8x8 has restored access to the documentation pages. Please contact 8x8 Support if you encounter any further issues. We apologize for any inconvenience caused.

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Started Jun 09, 2026, 01:46 PM UTC· resolved Jun 10, 2026, 08:23 PM UTC

1. investigating Jun 09, 2026, 01:46 PM UTC

   8x8 Is currently investigating an incident affecting Contact Center in the UK3 and EU7 cluster, impacting email queue functionality and call routing. We are working on resolving the issue and updates will be provided as they become available.

2. investigating Jun 09, 2026, 01:57 PM UTC

   The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.

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Started Jun 08, 2026, 11:27 PM UTC· resolved Jun 09, 2026, 04:50 AM UTC

1. investigating Jun 08, 2026, 11:27 PM UTC

   8x8 detected a performance issue on the EU7 platform. An emergency maintenance activity on the platform is currently underway to restore full functionality. We'll provide updates as the maintenance completes and service returns to normal performance.

2. investigating Jun 08, 2026, 11:45 PM UTC

   Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

3. investigating Jun 08, 2026, 11:51 PM UTC

   8x8 is current working to restore access to the EU7 platform. If possible we recommend invoking business continuity plans via channel rerouting. If you need assistance with rerouting traffic please contact 8x8 support and we can assist. 8x8 Channel Rerouting

4. investigating Jun 09, 2026, 12:22 AM UTC

   We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. As a reminder please invoke your business continuity plan if possible or contact 8x8 for assistance. 8x8 Channel Rerouting

5. investigating Jun 09, 2026, 12:52 AM UTC

   We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue. 8x8 Channel Rerouting

6. investigating Jun 09, 2026, 01:42 AM UTC

   Our engineers are currently working to resolve the issue as a matter of urgency. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We again apologize for the inconvenience. 8x8 Channel Rerouting

7. monitoring Jun 09, 2026, 02:15 AM UTC

   8x8 has made progress restoring the platform back for the majority of customers on the EU7 platform. 8x8 operations teams are still working to restore to full normal status. Users may see a final platform switch notification soon as we continue to fully resolve. We will continue to provide updates as we move towards full resolution.

8. resolved Jun 09, 2026, 04:50 AM UTC

   8x8 has completed the final platform switch to fully resolve the issue. If there are any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.

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Started Jun 08, 2026, 02:12 PM UTC· resolved Jun 08, 2026, 09:37 PM UTC

1. investigating Jun 08, 2026, 02:12 PM UTC

   8x8 Is currently investigating reports of various issues/errors for integrations with 8x8. We are working on resolving the issue and updates will be provided as they become available.

2. investigating Jun 08, 2026, 02:38 PM UTC

   We continue to investigate the issue impacting integrations with 8x8, examples being Screen Pop functionality, Salesforce integration connectivity and buttons appearing as inactive. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

3. monitoring Jun 08, 2026, 04:59 PM UTC

   8x8 has implemented mitigations to resolve this issue for customers who have contacted support. If you are still experiencing difficulties with the integration, please contact 8x8 support to prioritize the resolution for your specific Contact Center tenant. Over the next 24 hours, 8x8 will be performing global mitigation for all impacted customers and we will provide a final update once this process is complete.

4. resolved Jun 08, 2026, 09:37 PM UTC

   8x8 has confirmed this issue is now resolved globally across all platforms. We are performing a root cause investigation and we apologize for the interruption.

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Started Jun 03, 2026, 04:55 PM UTC· resolved Jun 03, 2026, 05:19 PM UTC

1. investigating Jun 03, 2026, 04:55 PM UTC

   8x8 is currently investigating performance issues with Quality Management live screen monitoring. Live audio monitoring is still operational and recordings of the media is not impacted. The performance issue is only impacting the live monitoring aspect. We will provide updates as the become available.

2. resolved Jun 03, 2026, 05:19 PM UTC

   8x8 has mitigated the performance issue and we expect live screen monitoring to now load for the configured agents normally. We are performing a root cause investigation and we apologize for the inconvenience.

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Started May 31, 2026, 02:40 PM UTC· resolved May 31, 2026, 04:50 PM UTC

1. identified May 31, 2026, 02:40 PM UTC

   Dear Customer, Please note that both our Knowledge Base and Support are currently offline for scheduled maintenance. The maintenance is estimated to be completed by 6 PM CEST (4 PM UTC) For urgent assistance, please call our support numbers: US: +1 866-204-8720 Outside US: +1-408-687-4120 UK: +44 (0)207 096 6060 Regards 8x8 Support

2. identified May 31, 2026, 04:48 PM UTC

   Dear Customer, 8x8's Knowledge Base and Support portal is back online. The maintenance is completed . For urgent assistance, please call our support numbers: US: +1 866-204-8720 Outside US: +1-408-687-4120 UK: +44 (0)207 096 6060 Regards 8x8 Support

3. resolved May 31, 2026, 04:50 PM UTC

   We're closing this notice. Have a great rest of your weekend. 8x8 Support.

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Started May 28, 2026, 05:11 PM UTC· resolved May 28, 2026, 05:28 PM UTC

1. investigating May 28, 2026, 05:11 PM UTC

   8x8 is currently investigating issues causing downloads not to complete when downloading from the Admin Console Recordings section. When attempting to download the object will get stuck when generating the zip file. There is no data loss and this does not impact the ability to make and receive calls. We are working to restore this functionality and will provide updates as they become available.

2. resolved May 28, 2026, 05:28 PM UTC

   8x8 has mitigated the issue and recordings are now donwloading as normal. There was no media lost and and reattempts should now succeed. We are performing a root cause investigation and we apologize for the inconvenience.

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