8x8 experienced a notice incident on July 16, 2026 affecting Americas and Contact Center and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
AmericasContact CenterContact Center ON1BC1BC2BC3AmericasAmericasContact CenterContact Center ON1
Update timeline
- investigating Jul 16, 2026, 07:20 PM UTC
8x8 is currently investigating intermittent connectivity issues at the ON1 platform (including BC1, BC2, BC3) that may be impacting services for Contact Center customers on these platforms. We are currently working to investigate this and will provide updates as they become available.
- resolved Jul 16, 2026, 07:45 PM UTC
8x8 has mitigated the intermittent connectivity issue and services have been stable as of 12:16 PM PDT (15:16 EDT). All services are operating normally . We are performing a root cause investigation and we apologize for the interruption.