8x8 Outage History
8x8 is up right nowPingoru has recorded 67 incidents for 8x8: 67 in the last 12 months and 27 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 16 | 18 of 744 (2%) |
| June 2026 | 12 | 227 of 720 (31%) |
| July 2026 | 13 | 26 of 744 (3%) |
| August 2026 | 6 | 236 of 744 (32%) |
| September 2026 | 8 | 115 of 720 (16%) |
| October 2026 | 11 | 98 of 589 (17%) |
Incidents, newest first
Major May 21, 2026 Calls dropping in Contact Center 1h 5m Contact Center, APAC, Contact Center HK1, Contact Center SY1 and 4 more
Started May 21, 2026, 11:10 PM UTC· resolved May 22, 2026, 12:15 AM UTC
- investigating May 21, 2026, 11:10 PM UTC
8x8 is currently investigating an issue where inbound calls in Contact Center are failing after about 30 seconds. We will provide updates as soon as they become available.
- investigating May 21, 2026, 11:42 PM UTC
8x8 is continuing to investigate this issue. We will provide regular updates as they become available. We apologize for any inconvenience caused.
- resolved May 22, 2026, 12:15 AM UTC
8x8 has performed steps to mitigate the issue. Please reach out to 8x8 Support if you are still experiencing issues. We apologize for the inconvenience caused.
Major May 20, 2026 8x8 - Queue assignment issues 18m Contact Center, EMEA, Contact Center LH1, EU21 and 4 more
Started May 20, 2026, 08:37 AM UTC· resolved May 20, 2026, 08:55 AM UTC
- investigating May 20, 2026, 08:37 AM UTC
8x8 Is currently investigating reports where queue assignment is not working, leading to errors. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 20, 2026, 08:55 AM UTC
8x8 has resolved the issue impacting the agent queue assignment. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 18, 2026 8x8 Support Portal issues 2h 44m Americas, EMEA, 8x8 Website, APAC
Started May 18, 2026, 10:06 AM UTC· resolved May 18, 2026, 12:50 PM UTC
- investigating May 18, 2026, 10:06 AM UTC
8x8 Is currently investigating an incident affecting the Knowledge Base Support Portal globally. Users attempting to access https://support-portal.8x8.com/ are receiving a "This site can't be reached" error, rendering the portal inaccessible. . We are working on resolving the issue and updates will be provided as they become available.
- investigating May 18, 2026, 10:39 AM UTC
8x8 continues the investigation on the incident affecting the Knowledge Base Support Portal. Users attempting to access https://support-portal.8x8.com/ are receiving a "This site can't be reached" error or when trying to access the portal it is loading indefinitely, rendering the portal inaccessible. We will continue to provide updates as they become available and we apologize for the inconvenience.
- investigating May 18, 2026, 11:26 AM UTC
We are currently engaged with our Knowledge Platform vendor as part of the investigation in order to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- investigating May 18, 2026, 12:23 PM UTC
We are continuing the investigations with our Knowledge Platform vendor, who has identified the root cause to be related to a heavyweight job executed against one of their database servers. The portal is now accessible however the page is loading without its core elements to interact with. We will continue to provide updates as they become available and we apologize for the inconvenience.
- resolved May 18, 2026, 12:50 PM UTC
The issue impacting the Knowledge Base Support Portal has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 18, 2026 Issues with Contact Center Text-to-speech 1h 52m Contact Center, APAC, Contact Center HK1, Contact Center SY1 and 10 more
Started May 18, 2026, 12:05 AM UTC· resolved May 18, 2026, 01:57 AM UTC
- investigating May 18, 2026, 12:05 AM UTC
8x8 has received reports that text-to-speech played from the Contact Centre includes unexpected text, most commonly "%20". The current workaround is to resave any affected scripts. We are currently investigating and will provide updates as they become available.
- investigating May 18, 2026, 12:59 AM UTC
8x8 continues to investigate this issue. As mentioned, re-saving the affected IVR scripts will resolve the issue for that script. We will provide regular updates on the progress of our investigation. We apologize for any inconvenience caused.
- resolved May 18, 2026, 01:57 AM UTC
8x8 has performed steps to mitigate the issue. If you are still experiencing problems, please contact 8x8 Support. We apologize for any inconvenience caused.
Major May 15, 2026 8x8 - Calls not being presented to agents 10m Contact Center UK3, EMEA, Contact Center, EU6 and 1 more
Started May 15, 2026, 01:35 PM UTC· resolved May 15, 2026, 01:45 PM UTC
- investigating May 15, 2026, 01:35 PM UTC
8x8 Is currently investigating reports of calls not being presented to agents and issues utlising the Configuration Manager portal. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 15, 2026, 01:45 PM UTC
8x8 has resolved the issue impacting the platform and all services are now fully restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 15, 2026 8x8 - Issues with LH1 platform 29m EMEA, Contact Center LH1, EU21, EMEA and 4 more
Started May 15, 2026, 09:36 AM UTC· resolved May 15, 2026, 10:05 AM UTC
- investigating May 15, 2026, 09:36 AM UTC
8x8 Is currently investigating issues with the LH1 platform, initial reports indicating email pulling issues and agent-to-agent transfer issues. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 15, 2026, 10:05 AM UTC
8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment and agent-to-agent calls are working as normal. All other functionalities remained fully operational throughout this incident. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 14, 2026 Agent Workspace performance issues 40m Americas, Contact Center, Contact Center US1, Contact Center and 8 more
Started May 14, 2026, 08:36 PM UTC· resolved May 14, 2026, 09:16 PM UTC
- investigating May 14, 2026, 08:36 PM UTC
8x8 has identified indicators of performance issues for NA2 Contact Center Agent Workspace users. We are currently diagnosing and working to mitigate any symptoms experienced. We'll provide updates as they become available.
- investigating May 14, 2026, 08:46 PM UTC
8x8 has narrowed down symptoms to Agent Workspace pages not loading past transaction history and directory items. In addition agent to agent transfers may be impacted. Normal transactions being offered from queues are still operational. We'll continue to work to mitigate and provide updates as they become available.
- monitoring May 14, 2026, 09:07 PM UTC
8x8 has successfully mitigated the symptoms and we expect all features to be operating normally in the Agent Workspace. We are currently monitoring while we confirm with customers. We'll provide a final update once full resolution is validated.
- resolved May 14, 2026, 09:16 PM UTC
8x8 has confirmed resolution and will be fully resolving this incident. We are performing a root cause investigation and we apologize for the interruption.
Major May 12, 2026 8x8 - Unable to launch Contact Center apps 26m Contact Center, EMEA, EMEA, Contact Center and 2 more
Started May 12, 2026, 12:12 PM UTC· resolved May 12, 2026, 12:38 PM UTC
- investigating May 12, 2026, 12:12 PM UTC
8x8 Is currently investigating an issue on the EU31 platform where Configuration Manager, Agent Workspace, and Supervisor Workspace are inaccessible from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 12, 2026, 12:38 PM UTC
8x8 has resolved the issue impacting Configuration Manager and all associated tools within the Application Panel. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 11, 2026 8x8 - Issues when pulling emails and trying agent-to-agent call transfers 27m Contact Center, EMEA, Contact Center LH1, EU21 and 4 more
Started May 11, 2026, 09:23 AM UTC· resolved May 11, 2026, 09:50 AM UTC
- investigating May 11, 2026, 09:23 AM UTC
8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.
- resolved May 11, 2026, 09:50 AM UTC
8x8 has resolved the issue impacting the platform which caused disruptions within the agent workspace environment, specifically around email retrieval, agent-to-agent call connectivity and transfers and supervising and monitoring agents. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 8, 2026 8x8 - Agent to agent calls and email pulling issues 16m Contact Center, EMEA, Contact Center LH1, EU21 and 4 more
Started May 08, 2026, 11:05 AM UTC· resolved May 08, 2026, 11:21 AM UTC
- investigating May 08, 2026, 11:05 AM UTC
8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.
- resolved May 08, 2026, 11:21 AM UTC
8x8 has completed a platform switch for the customers impacted by this incident and now functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major May 7, 2026 8x8 VCC - Calls connecting outside of configured schedules hours 5h 20m Contact Center, EMEA, Contact Center LH1, EU21 and 4 more
Started May 07, 2026, 01:31 PM UTC· resolved May 07, 2026, 06:51 PM UTC
- investigating May 07, 2026, 01:31 PM UTC
8x8 Is currently investigating an issue with 8x8 VCC where calls are being connected to queues outside of configured business hours. We are working on resolving the issue and updates will be provided as they become available.
- investigating May 07, 2026, 02:05 PM UTC
The investigation continues on the issue causing 8x8 VCC calls to connect to queues outside of their configured business hours. We will continue to provide updates as they become available.
- investigating May 07, 2026, 02:51 PM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- investigating May 07, 2026, 04:00 PM UTC
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- monitoring May 07, 2026, 05:23 PM UTC
We are working to resolve this issue as a matter of priority and thank you for your patience. We have implemented a mitigation and are no longer observing the conditions that caused the reported symptoms. We are currently monitoring for stability and will provide further updates as they become available. We apologize for the inconvenience
- resolved May 07, 2026, 06:51 PM UTC
8x8 has confirmed the issue remained resolved and permanent mitigation has been put in place that has resolved all symptoms. 8x8 will be performing a full root cause investigation and we apologize for the inconvenience.
Major May 5, 2026 Users unable to logout change or assign queues NA16 6m Americas, Contact Center, Contact Center US1, NA16
Started May 05, 2026, 10:49 PM UTC· resolved May 05, 2026, 10:55 PM UTC
- monitoring May 05, 2026, 10:49 PM UTC
8x8 has detected and resolved an issue causing NA16 customers to not be able to make changes in configuration manager. This also impacts customer agents utilizing XF Workspace when attempting to sign in and out of queues. There was no impact to call flow and all transactions operating normally. The issue is now resolved and agents and administrators can now make change successfully as of 3:42 PDT (6:42 EDT).
- resolved May 05, 2026, 10:55 PM UTC
8x8 has confirmed with customers that the issue has been resolved. We are investigating the root cause and we apologize for the inconvenience.
Major May 1, 2026 Cannot update workplace number in Agent Workspace 38m Americas, Contact Center US1, Contact Center US2, Contact Center ON1 and 35 more
Started May 01, 2026, 01:45 PM UTC· resolved May 01, 2026, 02:23 PM UTC
- investigating May 01, 2026, 01:45 PM UTC
We have received reports from customers reporting that they are unable to save workplace number in Agent Workspace. Our engineering teams are investigating this as a priority. Please stand by for further updates.
- identified May 01, 2026, 01:58 PM UTC
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
- resolved May 01, 2026, 02:23 PM UTC
8x8 has successfully mitigated the issue causing the symptoms with the Agent Workspace. The issue is now resolved, and Agent Workspace is able to save phone numbers successfully. We are investigating the root cause, and we apologize for the inconvenience.
Notice May 1, 2026 Unable to save changes in VCC Configuration Manager 1h 15m Contact Center, EMEA, Contact Center UK3, EU4 and 40 more
Started May 01, 2026, 10:11 AM UTC· resolved May 01, 2026, 11:26 AM UTC
- investigating May 01, 2026, 10:11 AM UTC
Dear Customer, We have received reports from customers reporting that they are unable to save changes in VCC Configuration Manager. Our engineering teams are investigating this as a priority. Please stand by for further updates. Regards 8x8 Support
- investigating May 01, 2026, 10:44 AM UTC
Dear Customer, Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. Regards 8x8 Support
- resolved May 01, 2026, 11:26 AM UTC
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Major April 27, 2026 Supervisor Workspace loading issues 1h 11m Contact Center US1, NA1, NA2, NA3 and 57 more
Started Apr 27, 2026, 08:10 PM UTC· resolved Apr 27, 2026, 09:21 PM UTC
- investigating Apr 27, 2026, 08:10 PM UTC
8x8 is investigating reports of performance issues with the Supervisor Workspace in the US region. Some supervisors are unable to load the page. We are currently investigating and will provide updates as they become available. Agent Workspace is operational at this time.
- investigating Apr 27, 2026, 08:20 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. Agent Workspace and agent transactions are functional and not impacted. The impact and investigation is limited to the Supervisor Workspace at this time. We will continue to provide updates as they become available.
- investigating Apr 27, 2026, 08:34 PM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- resolved Apr 27, 2026, 09:21 PM UTC
8x8 has successfully mitigated the issue causing the symptoms with the Supervisor Workspace. The issue should now be resolved and Supervisor Workspace pages should now all load successfully. We are investigating the root cause and we apologize for the inconvenience.