8x8 incident

My8x8 missing in the Application Panel

Major Resolved View vendor source →

8x8 experienced a major incident on July 24, 2026 affecting Americas and Service portals and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 10:19 AM UTC
Resolved
Jul 24, 2026, 10:38 AM UTC
Duration
19m
Detected by Pingoru
Jul 24, 2026, 10:19 AM UTC

Affected components

AmericasService portalsAdmin Console (AC)EMEAEMEAAmericas

Update timeline

  1. investigating Jul 24, 2026, 10:19 AM UTC

    8x8 Is currently investigating reports where the My8x8 app is missing from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

  2. resolved Jul 24, 2026, 10:38 AM UTC

    8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.