8x8 experienced a major incident on July 6, 2026 affecting APAC and APAC and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 03:52 AM UTC
8x8 has received reports where 8x8 Work endpoints are disconnecting calls and showing connection errors. We are currently investigating and will provide an update as soon as it is available.
- investigating Jul 06, 2026, 04:39 AM UTC
8x8 is seeing stability on the platform for now, but continues to monitor and investigate. Please reach out to 8x8 Support if you are still experiencing issues with connectivity to 8x8 Work or the Agent Workspace Softphone.
- resolved Jul 06, 2026, 04:48 AM UTC
8x8 has confirmed that this was a transient issue attributed to one of our ISPs in the region. The incident has since been resolved by our ISP, and we can confirm that 8x8 services are stable. If you encounter any further issues, please contact 8x8 Support. We apologise for any inconvenience caused.