8x8 experienced a notice incident on July 23, 2026 affecting Americas and Americas and 1 more component, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:55 PM UTC
8x8 has received reports from 8x8 Users utilizing MS Teams voice integrations having performance issues. 8x8 Systems are operating normally and Microsoft has acknowledged performance issues that they are investigating directly. Please reference the update from Microsoft directly at the links below. If you are having issues with microsoft endpoints if possible you can switch to utilizing 8x8 Work Web for 8x8 Agent Workspace endpoints as an alternative. https://status.cloud.microsoft/ https://x.com/MSFT365Status/status/2080313098351575176?s=20 8x8 endpoint alternatives. Work Web instructions 8x8 Agent Workspace instructions
- resolved Jul 23, 2026, 10:39 PM UTC
Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.