Is 8x8 down?

Last checked 4m ago
Current status
8x8 is up

No incidents right now.

Official status page: https://status.8x8.com · Polled every 5 minutes · 139 components tracked

8x8 is operational right now. Last checked 4m ago; the most recent incident resolved 1d ago.

Real-time 8x8 status, recent outages, and incident history — pulled directly from 8x8's official status page at https://status.8x8.com every 5 minutes. Pingoru tracks 139 8x8 services and has captured 38 incidents in the last 90 days (95.79% uptime). Get email, Slack, Discord, or webhook alerts the moment 8x8 reports a new incident — free for 5 monitors, no credit card.

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8x8 uptime 95.79% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 58m
    Started Jul 29, 2026, 11:52 PM UTC · Resolved Jul 30, 2026, 12:50 AM UTC
    EMEAWork CallingInboundOutboundEndpointsWorkD (VOD)WorkM (VOM)Deskphones
    Timeline · 4 updates
    • monitoring · Jul 29, 2026, 11:52 PM UTC

      8x8 has experienced a failover on one of our 8x8 Work platforms in EMEA. During the failover process, users may have experienced call drops and an inability to make or receive calls. As part of the failover process, functionality has been restored, and we are continuing to monitor the situation. If you are still experiencing any issues, please contact 8x8 Support. We apologise for any inconvenience caused.

    • investigating · Jul 30, 2026, 12:07 AM UTC

      8x8 has identified ongoing issues affecting users' ability to connect via 8x8 Work. We are currently investigating and will provide updates as soon as they are available.

    • monitoring · Jul 30, 2026, 12:28 AM UTC

      8x8 has mitigated the issue and is seeing improvement. We will continue to monitor for any further issues. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

    • resolved · Jul 30, 2026, 12:50 AM UTC

      8x8 has resolved the issue affecting 8x8 Work endpoints failing to connect. We apologize for any inconvenience caused. If you experience any further issues, please contact 8x8 Support.

    Latest: 8x8 has resolved the issue affecting 8x8 Work endpoints failing to connect. We apologize for any inconvenience caused. If you experience any further issues, please contact 8x8 Supp…

  2. Resolved 19m
    Started Jul 24, 2026, 10:19 AM UTC · Resolved Jul 24, 2026, 10:38 AM UTC
    AmericasService portalsAdmin Console (AC)EMEAEMEAAmericas
    Timeline · 2 updates
    • investigating · Jul 24, 2026, 10:19 AM UTC

      8x8 Is currently investigating reports where the My8x8 app is missing from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

    • resolved · Jul 24, 2026, 10:38 AM UTC

      8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.

    Latest: 8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.

  3. Resolved 9h 14m
    Started Jul 24, 2026, 08:49 AM UTC · Resolved Jul 24, 2026, 06:03 PM UTC
    Work CallingWork CallingOutboundEMEAEMEAOutboundEMEAWork Calling
    Timeline · 6 updates
    • investigating · Jul 24, 2026, 08:49 AM UTC

      8x8 Is currently investigating reports in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We are working on resolving the issue and updates will be provided as they become available.

    • investigating · Jul 24, 2026, 09:22 AM UTC

      Our engineers continue investigating an issue in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We will continue to provide updates as they become available.

    • investigating · Jul 24, 2026, 10:04 AM UTC

      8x8 engineers continue to work towards resolution of the issue. As a mitigation step, one specific UK outbound carrier has been removed from the rotation for UK mobile prefixes, routing calls through alternate carriers and now these calls are having the Block Caller ID option working correctly. We will continue to provide updates as they become available and we apologize for the inconvenience.

    • investigating · Jul 24, 2026, 10:43 AM UTC

      8x8 engineers continue to work towards resolution of the issue impacting the Block Caller ID option. We will continue to provide updates as they become available and we apologize for the inconvenience.

    • investigating · Jul 24, 2026, 11:29 AM UTC

      We continue our efforts to resolve the issue where users are experiencing the "Block Caller ID" functionality failing to suppress their phone numbers on outbound calls. Calls themselves continue to complete successfully and no other functionality is impacted. Investigations show that the Privacy ID property is missing on affected calls, causing the caller's number to be presented despite the block setting being enabled. This is being corrected by applying database-level changes with an ETA of 1-2 hours. As a continued mitigation the affected UK outbound carrier remains removed from rotation for UK mobile prefixes, with traffic routed through alternate carriers. We will continue to provide updates as they become available and we apologize for the inconvenience.

    • resolved · Jul 24, 2026, 06:03 PM UTC

      8x8 has resolved the issue impacting the Block Caller ID option. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

    Latest: 8x8 has resolved the issue impacting the Block Caller ID option. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

  4. Resolved 40m
    Started Jul 23, 2026, 07:29 PM UTC · Resolved Jul 23, 2026, 08:09 PM UTC
    EMEAWork CallingWork CallingEndpointsWorkD (VOD)WorkM (VOM)EMEAEndpointsWorkD (VOD)WorkM (VOM)
    Timeline · 3 updates
    • investigating · Jul 23, 2026, 07:29 PM UTC

      8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.

    • monitoring · Jul 23, 2026, 07:48 PM UTC

      8x8 has seen recovery of these endpoints and they should all be connecting normally now. If you are still having issues, please contact 8x8 customer support to continue to troubleshoot. We will continue to monitor for stability and will post a final update once fully confirmed.

    • resolved · Jul 23, 2026, 08:09 PM UTC

      8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.

    Latest: 8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.

  5. Resolved 5h 44m
    Started Jul 23, 2026, 04:55 PM UTC · Resolved Jul 23, 2026, 10:39 PM UTC
    AmericasAmericasAmericasAll Other ServicesAll Other ServicesAll Other ServicesAmericasAll Other Services
    Timeline · 2 updates
    • investigating · Jul 23, 2026, 04:55 PM UTC

      8x8 has received reports from 8x8 Users utilizing MS Teams voice integrations having performance issues. 8x8 Systems are operating normally and Microsoft has acknowledged performance issues that they are investigating directly. Please reference the update from Microsoft directly at the links below. If you are having issues with microsoft endpoints if possible you can switch to utilizing 8x8 Work Web for 8x8 Agent Workspace endpoints as an alternative. https://status.cloud.microsoft/ https://x.com/MSFT365Status/status/2080313098351575176?s=20 8x8 endpoint alternatives. Work Web instructions 8x8 Agent Workspace instructions

    • resolved · Jul 23, 2026, 10:39 PM UTC

      Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.

    Latest: Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.

See the full 8x8 outage history

33 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 38 incidents View full outage history →