Is 8x8 down?

8x8 is investigating reports where recent recorded voice calls are not displaying the playback option to listen in the 8x8 Analytics interface and other potential interfaces. These calls are properly being recorded, however playback is impacted. We are currently working to restore the availability and will provide updates as they become available.

8x8 continues to investigate the issue and is working to restore access to recordings in all interfaces. If possible administrators can attempt to playback recordings in the alternative admin console interface where recordings are available for playback. Playback recordings in Admin Console

8x8 has observed normal availability for recordings and we expect them to be available for playback in all interfaces. We are currently monitoring and we'll provide a final update once fully confirmed.

8x8 has confirmed resolution. A root cause investigation is underway and we apologize for the interruption.

We are currently investigating an incident on the Agent Workspace Salesforce Integration. The Operations team is actively investigating the issue to determine the scope of impact and identify the underlying cause. Further updates will be provided as additional information becomes available. All other production systems are running normally.

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has experienced a failover on one of our 8x8 Work platforms in EMEA. During the failover process, users may have experienced call drops and an inability to make or receive calls. As part of the failover process, functionality has been restored, and we are continuing to monitor the situation. If you are still experiencing any issues, please contact 8x8 Support. We apologise for any inconvenience caused.

8x8 has identified ongoing issues affecting users' ability to connect via 8x8 Work. We are currently investigating and will provide updates as soon as they are available.

8x8 has mitigated the issue and is seeing improvement. We will continue to monitor for any further issues. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has resolved the issue affecting 8x8 Work endpoints failing to connect. We apologize for any inconvenience caused. If you experience any further issues, please contact 8x8 Support.

8x8 Is currently investigating reports where the My8x8 app is missing from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We are working on resolving the issue and updates will be provided as they become available.

Our engineers continue investigating an issue in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. As a mitigation step, one specific UK outbound carrier has been removed from the rotation for UK mobile prefixes, routing calls through alternate carriers and now these calls are having the Block Caller ID option working correctly. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 engineers continue to work towards resolution of the issue impacting the Block Caller ID option. We will continue to provide updates as they become available and we apologize for the inconvenience.

We continue our efforts to resolve the issue where users are experiencing the "Block Caller ID" functionality failing to suppress their phone numbers on outbound calls. Calls themselves continue to complete successfully and no other functionality is impacted. Investigations show that the Privacy ID property is missing on affected calls, causing the caller's number to be presented despite the block setting being enabled. This is being corrected by applying database-level changes with an ETA of 1-2 hours. As a continued mitigation the affected UK outbound carrier remains removed from rotation for UK mobile prefixes, with traffic routed through alternate carriers. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has resolved the issue impacting the Block Caller ID option. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.