8x8 incident

8x8 Contact Center - email queue functionality and call routing issues

Major Resolved View vendor source →

8x8 experienced a major incident on June 9, 2026 affecting Contact Center and EMEA and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 01:46 PM UTC
Resolved
Jun 10, 2026, 08:23 PM UTC
Duration
1d 6h
Detected by Pingoru
Jun 09, 2026, 01:46 PM UTC

Affected components

Contact CenterEMEAContact Center UK3EMEAContact CenterEU7Contact Center UK3EU7

Update timeline

  1. investigating Jun 09, 2026, 01:46 PM UTC

    8x8 Is currently investigating an incident affecting Contact Center in the UK3 and EU7 cluster, impacting email queue functionality and call routing. We are working on resolving the issue and updates will be provided as they become available.

  2. investigating Jun 09, 2026, 01:57 PM UTC

    The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.