8x8 incident

8x8 Contact Center - email queue functionality and call routing issues

Major Ongoing View vendor source →

8x8 is currently experiencing a major incident affecting EMEA and Contact Center and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 09, 2026, 01:46 PM UTC
Resolved
Ongoing
Duration
● 2h 26m
Detected by Pingoru
Jun 09, 2026, 01:46 PM UTC

Affected components

EMEAContact CenterContact Center UK3EU7

Update timeline

  1. investigating Jun 09, 2026, 01:46 PM UTC

    8x8 Is currently investigating an incident affecting Contact Center in the UK3 and EU7 cluster, impacting email queue functionality and call routing. We are working on resolving the issue and updates will be provided as they become available.

  2. investigating Jun 09, 2026, 01:57 PM UTC

    The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.