8x8 experienced a major incident on June 30, 2026 affecting Americas and EMEA and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 03:52 PM UTC
8x8 is investigating reports of the 8x8 Admin Console Devices page not loading. When navigating to this specific page the screen remains in loading status. Currently this may prevent adding or removing devices, however service remains functional for already provisioned devices and does not impact 8x8 telephony directly. We'll continue to provide updates as they become available.
- investigating Jun 30, 2026, 04:14 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- monitoring Jun 30, 2026, 04:25 PM UTC
8x8 has implemented mitigation to restore normal loading to the Devices page in the account manager. The page should now load successfully and changes can be made successfully as well. We will monitor and provide a final update once fully confirmed.
- resolved Jun 30, 2026, 04:59 PM UTC
8x8 has seen stability in it's mitigation and is fully resolving this incident. A root cause investigation will be performed and we apologize for the inconvenience.