8x8 incident

Quality Management live screen monitoring performance issues

Major Resolved View vendor source →

8x8 experienced a major incident on June 3, 2026 affecting Americas and Analytics, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 04:55 PM UTC
Resolved
Jun 03, 2026, 05:19 PM UTC
Duration
24m
Detected by Pingoru
Jun 03, 2026, 04:55 PM UTC

Affected components

AmericasAnalytics

Update timeline

  1. investigating Jun 03, 2026, 04:55 PM UTC

    8x8 is currently investigating performance issues with Quality Management live screen monitoring. Live audio monitoring is still operational and recordings of the media is not impacted. The performance issue is only impacting the live monitoring aspect. We will provide updates as the become available.

  2. resolved Jun 03, 2026, 05:19 PM UTC

    8x8 has mitigated the performance issue and we expect live screen monitoring to now load for the configured agents normally. We are performing a root cause investigation and we apologize for the inconvenience.