8x8 experienced a major incident on July 17, 2026 affecting APAC and Contact Center SY1 and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
APACContact Center SY1All Other ServicesAU1Contact Center
Update timeline
- identified Jul 17, 2026, 12:00 AM UTC
8x8 Is currently investigating a performance issue with the services identified in Supervisor Workspace. We are working on resolving the issue and updates will be provided as they become available.
- identified Jul 17, 2026, 01:30 AM UTC
8x8 has mitigated the supervisor workspace issue. Currently, the page is loading now without any issue . We apologize for the interruption.
- resolved Jul 17, 2026, 01:45 AM UTC
Please contact 8x8 support for any additional information. Thank you for your patience.