8x8 experienced a major incident on June 8, 2026 affecting Americas and Contact Center and 1 more component, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 02:12 PM UTC
8x8 Is currently investigating reports of various issues/errors for integrations with 8x8. We are working on resolving the issue and updates will be provided as they become available.
- investigating Jun 08, 2026, 02:38 PM UTC
We continue to investigate the issue impacting integrations with 8x8, examples being Screen Pop functionality, Salesforce integration connectivity and buttons appearing as inactive. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.
- monitoring Jun 08, 2026, 04:59 PM UTC
8x8 has implemented mitigations to resolve this issue for customers who have contacted support. If you are still experiencing difficulties with the integration, please contact 8x8 support to prioritize the resolution for your specific Contact Center tenant. Over the next 24 hours, 8x8 will be performing global mitigation for all impacted customers and we will provide a final update once this process is complete.
- resolved Jun 08, 2026, 09:37 PM UTC
8x8 has confirmed this issue is now resolved globally across all platforms. We are performing a root cause investigation and we apologize for the interruption.